Galya

[Galya @GalyaV46]

@British_Airways And then finally when I'm being 'transferred' the call disconnects and they're is no follow up. So you're basically saying 'oh well, she will call again if she wants to', 'this is resolved now, got rid of her'......

[Galya @GalyaV46]

@British_Airways I waited for over half an hour to be connected, just so I can upgrade my flight to be told it's not possible for some made up reasons and when I said I wanted to speak to a manager the call suspiciously disconnected and I've been ghosted! WT?!😤😡 #britishairways

[Galya @GalyaV46]

@British_Airways When I asked to escalate the agent told me the supervisor will tell me the same. Sorry why are they a supervisor then?! They're meant to be able to resolve customer issues. Speaking of #customersatisfaction #customereffort #CustomerService

[Galya @GalyaV46]

@British_Airways Then I'm told that since I've upgraded my inbound flight, I am not allowed to use another offer which is literally offered to me?! Where is that in your terms and why am I being shown that then?!

[Galya @GalyaV46]

@British_Airways I would have upgraded sooner but every time I try to do that myself I get an error message saying I can't upgrade online and have to call. So you're saying that by the time I get to you it's already gone?!

[Galya @GalyaV46]

@British_Airways I was told that the offer on the upgrade is not available anymore and I should have upgraded sooner. Yet, it is still available because I'm looking at it right now.

[Galya @GalyaV46]

@British_Airways Hi Anthony, I managed to get in touch with someone on chat and they resolved it. It was odd though as I kept getting an error message that there is a system fault. Thanks anyway

[Galya @GalyaV46]

@British_Airways is there any issue with your website today? I've been trying to log in all morning but can't get through. It says that there is a system failure?!

[Galya @GalyaV46]

@nooiehome is Nooie down? The app can't load our 360 cam, the cam keeps flashing white very rapidly, it was fine up until 30min ago 🤔

[Galya @GalyaV46]

@British_Airways Hi David, I will try on my laptop but that doesn't solve the root cause of the problem, does it 🤔 I don't think it's an Avios issue since I'm trying to log in to my BA account 🤷‍♀️

[Galya @GalyaV46]

@British_Airways is your platform down?? I'm trying to use my Avios to book a flight and it says that my details are correct but can't retrieve the information...very convenient 🙄

[Galya @GalyaV46]

@British_Airways I'm afraid not. I'm on the app, logged in, when I go to book and want to use Avios it's asking me to log in again and then shows this message again that my details are correct bur can't be retrieved at the moment. Same happens on mobile web.

[Galya @GalyaV46]

@sainsburys it's great that you're expanding your World foods range but there are a few more countries in Eastern Europe than just Poland 😉

[Galya @GalyaV46]

@British_Airways absolutely horrible service or lack of! Flight #cancelled and we only found out when we couldn't drop off our bags. No one on T5 can help us rebook, I've been waiting on the phone for over 40min to try and rebook!! Anyone awake??? #poorcustomerservice

[Galya @GalyaV46]

@thameswater I've messaged you. I'm awaiting your reply.

[Galya @GalyaV46]

@thameswater it's now been over a year waiting for our account to be created! Absolutely appalling excuse for customer service! No updates whatsoever and now I have to worry about an astronomic bill with a newborn too! Thanks for causing only stress and anxiety!

[Galya @GalyaV46]

#trippride 🏳️‍🌈 Happy to be part of such an inclusive company🦉
#wearebettertogether
#tripadvisor https://t.co/aHxfx0adHM

[Galya @GalyaV46]

Proud to voluteer with @TripAdvisor! :)

#TripGives Global… https://t.co/43Uzks5D7T

[Galya @GalyaV46]

@Eurovision @bbceurovision Jury's vote is a joke!!!!!!!

[Galya @GalyaV46]

MyLittleContribution in support of @CR_UK
Please donate or even join my effort! :)
https://t.co/oxbI44B8zz