Gatoes Care

The official customer support handle for Gatoes! Tweet us and get the solution before your food reaches the door.

[Gatoes Care @GatoesCare]

@insha_peer @GatoesIN You are requested to DM us the order details and we again deeply regret this privacy infringement. We strongly believe that your feedback will surely help us fix things.

Regards

[Gatoes Care @GatoesCare]

@insha_peer @GatoesIN Hi insha!

We apologise for the experience you faced. We understand how frustrating it can be to have this experience. We request you to please share with the order ID so that an action can be taken on the support staff. Your feedback will surely help us to improve.

[Gatoes Care @GatoesCare]

@callmebonbon_ @GatoesIN Hi Shaista!

We apologise for the inconvenience caused. We never want our costumers to face this experience. You're requested to DM us your order ID or number you used to order.

Regards

Danish M.
CS

[Gatoes Care @GatoesCare]

@ShadowandScreen @GatoesIN The restaurant charges are not for every restaurant but only national franchisees only. In case it's not probable, you can choose other restaurants who don't charge the same.

Regards

Sandeep K.
Costumer Support

[Gatoes Care @GatoesCare]

@ShadowandScreen @GatoesIN We understand your point but when delivery is availed packaging is used in the food and franchise restaurants tend to charge consumers the same. The delivery charge is charged by us not by the restaurant. The restaurant is only responsible for fulfilling the order not delivery.

[Gatoes Care @GatoesCare]

@zayainsaan However, we will keep trying to serve you the best for your future orders. You can DM us your mobile number you used to order and we would like to give compensation for the experience you had with us.

Thanks for understanding.

Regards,
Team Gatoes

[Gatoes Care @GatoesCare]

@zayainsaan Salam,

Hope you're doing great.

We're extremely sorry for the bad experience caused to you. We always try to provide the best Gatoes experience to our users. We understand that this would not make up for the issue you have faced.

[Gatoes Care @GatoesCare]

@TheObnoxKoshur @jibrangulzar @GatoesIN Hi!

Pease DM us with your location & we will check it for you. We look forward serving you.

Regards

Danish M.
Costumer Support

[Gatoes @GatoesIN]

Stay 🏠, Stay Safe!
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Order your favorite meals & daily essentials and get them delivered at your doorstep.

[Gatoes Care @GatoesCare]

@SakibBazaz @GatoesIN We really feel sad about this experience and assure to work to make your experience better in future.

Regards

[Gatoes Care @GatoesCare]

@SakibBazaz @GatoesIN Hi Saqib!

Apologies for inconvenience caused. Due to huge inflow of orders a sudden server outage caused the app go down. We've got it up back and order's will be delivered with a little expected delay.

[Gatoes @GatoesIN]

she/her 🌹
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Let us know your mum's favourite food using #MothersDayGatoes, for the chance to win upto 3000 in wallet credits and five meals worth 5000 & more!

[Gatoes Care @GatoesCare]

@despo_single Please do & we'll send you free food 🧁🍕

[Gatoes Care @GatoesCare]

@itxFarhan @GatoesIN Hi Farhan!

We apologise for the inconvenience. We understand how frustrating it could be to have this experience. We request you to share your order ID with us so that we can look into the matter.

Looking forward to serve you better old ways :)

Regards

Danish
Support Exe.

[Gatoes Care @GatoesCare]

@_inshamajeed @GatoesIN & your next order is on us @_inshamajeed

[Gatoes Care @GatoesCare]

@_inshamajeed @GatoesIN Hi Insha!

We are feeling sad you had to face such experience. Seems our customer support team had a bad day with this typo :) We assure to serve you as your expectations in future.

Regards

Danish M.
Customer Support

[Gatoes Care @GatoesCare]

@faizanillahi @GatoesIN Hi Faizan!

We apologise for the experience you faced. We understand how frustrating it can be to have this experience. We request you to please share with the order ID so that an action can be taken on the rider. Your feedback will surely help us to improve.

[Gatoes Care @GatoesCare]

@burgerrkhan @GatoesIN can make a good use of this yammay lookin menu 😅 We've a space booked for books and bricks. We just want you take what's yours 🔥

[Gatoes @GatoesIN]

#FeedKashmir Let's feed the ones facing hunger, together!