@SouthwestAir trying to get home from Austin with upgraded boarding only to have the gate agent decide to let children and family board before A group. Consistency is important for brand management. Why offer business and upgraded boarding to only ignore the privileges.
@SouthwestAir I paid for upgraded priority boarding only to never be told my flight had changed gates from what my App said (B5 to B1). Ended up boarding with group C. Not cool. How about applying my upgrade to the return leg???
Special guest speakers Kevin McAleenan, acting Secretary of @DHSgov, former attorney general John Ashcroft and current Attorney General William Barr. #NationalPoliceWeek2019