gemma wilson

[gemma wilson @GemmaPinkgem88]

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The reality is, these delays aren’t just happening because of today’s fires. Delays and cancellations have become the norm, and passengers are expected to just accept it while fares continue to rise. We deserve a reliable service that reflects what we’re paying

[gemma wilson @GemmaPinkgem88]

@gwrsupport_ I completely understand that fires on the railway can cause disruption, and safety has to come first. But when every single train is delayed or cancelled, it’s simply not acceptable considering the price people are paying to travel.

[gemma wilson @GemmaPinkgem88]

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To then terminate the train at Reading when passengers are trying to get to London just adds to the frustration. It honestly feels like those of us travelling from Wales, who often pay some of the highest fares, are the ones who get the worst service time and time again.

[gemma wilson @GemmaPinkgem88]

@whitefoxoffish worst customer service, i ordered a hoodie they sent a pair of joggers… they are refusing a refund saying they don’t tag their clothing that way. Made contact the day the item was received. Taking no responsibility for their error!!! 😡😡😡

[gemma wilson @GemmaPinkgem88]

@YDewiSant Mae Belle yn barod!!

[gemma wilson @GemmaPinkgem88]

@MrsBRoberts1 Any reason Belle isn’t wearing her helmet she was sent to school with?

[gemma wilson @GemmaPinkgem88]

@YourSSE I received an estimated bill the bill needed cancelling and re issuing with the correct read. I was on the phone 63 mins 4 different agents!! This simple query should be sorted in minutes!! Your customer service experts need more training!! Fobbed off by 3 agents!

[gemma wilson @GemmaPinkgem88]

@easyJet Thank you... I had emailed they just sent word for word baggage information which didn’t include the car seat. The system isn’t user friendly!! X

[gemma wilson @GemmaPinkgem88]

@easyJet contacting you is so difficult..: I’m travelling with my child website indicates I can bring his car seat for the hold.. can you confirm if this is for an additional charge ? do I notify you or just turn up at bag drop off with it?? Does it need to be wrapped??

[gemma wilson @GemmaPinkgem88]

@asda click and collect at Pentwyn what a joke waited 30 minutes... customer service agent watched the ONE customer ahead load his car.. click and collect is meant for convince not to sit in the car I could have shopped myself in that time...

[gemma wilson @GemmaPinkgem88]

@PreimLtd
upset and anxious today after opening a letter from Lovetts solicitors demanding payment.
This is the first contact I’ve had from yourselves. I’m more than happy to pay for what ever it is I need to pay,however I have no idea what utility this could even be. 😢😫

[gemma wilson @GemmaPinkgem88]

@coopuk I’ll like to know why she refused to let me in at 3.55 when the store doesn’t close until 4pm!! She was more than happy to belittle me in front of others, telling me I had from 10 to do my shopping, then telling me to go and shop at spar who are open until 10pm

[gemma wilson @GemmaPinkgem88]

@coopuk just been refused entry at 3.55 at coop llantwit! Manager Gemma very rude told me I had from 10-4! Very unprofessional Told they don’t get paid past 4pm should have got there earlier!! The time she argued I could have been in and out! Maybe opening hours should be 10-3.45

[gemma wilson @GemmaPinkgem88]

@coopuk Can you please let me know what she says as I would like this followed up as she was extremely unprofessional thanks

[gemma wilson @GemmaPinkgem88]

@riverislandhelp I’ve just DM’d the Ofer number x

[gemma wilson @GemmaPinkgem88]

@riverisland I purchased a dress last month wore it once washed as recommended now it’s broken..: I purchased it online, I’ve sent a please get in touch I need know how I return for either a refund or exchange!!

[gemma wilson @GemmaPinkgem88]

@BarclaysUKHelp Yes that would be fab thank you xx

[gemma wilson @GemmaPinkgem88]

@Barclays had some pretty rubbish service from Barclays recently... however found a little gem Imran Sheik (Belgrave branch) who’s gone above and beyond. He’s catching up daily he’s given realistic timescales and putting my mind at ease... he really is a credit to you!!!

[gemma wilson @GemmaPinkgem88]

@ruthjonesREAL my daughter can’t get enough of Gavin and Stacey during lockdown!!!

[gemma wilson @GemmaPinkgem88]

@BarclaysUKHelp Thanks for your replay I’ve got a complaint handler dealing with this now thank you.

[gemma wilson @GemmaPinkgem88]

@Barclays so glad my Barclays made sure my new card arrived before my old one expired!!! Been left all weekend without money!!! Tried calling no answer