GenardTheCross @GenardTheCross - Twitter Profile

about 3 years ago

@bbb_us seems like we are having the same problem with @ATTHelp again! Can I amend my former complaint? Never mind. I will just make a new one.

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GenardTheCross @GenardTheCross

about 3 years ago

@ATTHelp lucky for you @verizonfios is not in my area. Maybe this is why I keep getting screwed over by you guys! You know we can't go anywhere else. Disgusting and ridiculous. @comcastbusiness maybe you can help since @ATTHelp can do nothing apparently.

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GenardTheCross @GenardTheCross

about 3 years ago

@ATTHelp has the WORST customer service on the face of the planet!! No help at ALL!!! If you live in Atlanta, DO NOT, I REPEAT, DO NOT use ATT for internet! BEYOND GARBAGE!!!! @comcast please help!

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GenardTheCross @GenardTheCross

about 3 years ago

@ATTHelp well here we are again. With almost the same issue and no reliable help. I mean, seriously. This is beyond annoying. @comcast do you all have fiber service in my area? @verizonfios are you guys in my area? I am beyond ready to make a switch. Tired of this!!!

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GenardTheCross @GenardTheCross

almost 4 years ago

@ATT @ATTHelp I really don't think you do understand my frustration. I sent a DM, like you asked. Annnnnnnnnd crickets....smh. @Verizon what's fiber looking like in my area?

AT&T Help

@ATTHelp

almost 4 years ago

@GenardTheCross We understand your frustration and want to help change your mind. Meet us in a DM, and we'll work to keep you by our side. ^MckenzieS

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GenardTheCross @GenardTheCross

almost 4 years ago

@ATTHelp Matter of fact, how about you guys dm ME. I have been going out of my way to contact @ATT for the last 3 days. My inbox is open and I await your response.

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GenardTheCross @GenardTheCross

almost 4 years ago

@ATT the fact that I had to call you back after 24 hours of no response, is beyond unprofessional. Especially when you factor in the fact that this is costing my household a week and a day of earnings. I know you are not going to pay me for a week of work lost, but, $25 though?!

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GenardTheCross @GenardTheCross

almost 4 years ago

@ATTHelp I sent you a dm. I hope you can helped because I am at ropes end with this issue. It's ridiculous and disgusting.

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GenardTheCross @GenardTheCross

almost 4 years ago

@bbb_us thank you for at least listening to complaint since @ATT does not have competent managers, or, technicians. What other conclusion should I be arriving at considering this blatant lack of customer service? It's absolutely ridiculous.

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GenardTheCross @GenardTheCross

almost 4 years ago

@ATT maybe you guys need to do a massive campaign to say you are hiring, because, apparently you all need technicians badly. That is apparently why no one will be able to get to my residence until Monday. I have been without service since Saturday.

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GenardTheCross @GenardTheCross

almost 4 years ago

@att the sheer lack of communication between departments is also quite concerning. I would absolutely hate to go back to @comcast, but, I think @Verizon is in my area. Maybe it is time for a switch, because, this is my third time dealing with line/modem issues with you guys.

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GenardTheCross @GenardTheCross

almost 4 years ago

@ATT the amount of economic impact this has had on my household is absolutely unacceptable without documentation to provide concerning the issue. And the absolutely ridiculous "adjustment" of $25 for this massive inconvenience, is laughable. Absolutely disgusting and ridiculous.

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GenardTheCross @GenardTheCross

almost 4 years ago

@ATT why do your customer service managers have no power to perform simple tasks, such as, providing documentation concerning service outages for people who work from home? Why is this difficult? You would expect this documentation from your employees in this situation, right?

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GenardTheCross @GenardTheCross

almost 4 years ago

@ATT I have filed a BBB complaint 26546a51-3f72-11ed-b489-0e63a05a1194 concerning the most ridiculous and unprofessional service I have ever experienced. Worse than @comcast if that can be believed.

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