This isn’t great news but thankfully means I can switch from @O2 and their truly awful network. If you’re in the Bristol area, DO NOT ever think of switching to them if you like to be able to use your mobile data!
O2 price rise feels like a mockery of Ofcom’s consumer protection!
O2 has announced that from April 2026, mobile customers will see their monthly bills rise by MORE THAN IT TOLD THEM, £30 a year – up 40% from the £21.60 annual increase previously written into their contracts. Full help to beat it here, you need act quick... https://t.co/5D74balVcl
Here is my press statement on this debacle...
----------------
This move feels to me a bit like it makes a mockery of @Ofcom's new 'pounds and pence' consumer protection regime, which came in at the start of this year. It was the regulator's solution to hideous above-inflation, mid-contract price hikes was that on sign-up firms should tell you in advance, in pounds and pence, the price hikes you'll face during the contract period.
Sky has side-stepped this from the start by saying it wouldn't tell customers of the rises before they sign up, but instead when it does annual price hikes it will allow them to leave penalty free.
Now O2 is also dancing away, increasing contracts by more than it said it would when people signed up. And while that means all its impacted mobile customers can leave penalty-free – and many should – we know few will. Most will likely just have to suck up a rise that was more than they were told when they signed up.
The worry is now O2 has opened the door to this behaviour other mobile firms will feel less worried about following suit. It's a great regret that when Ofcom consulted on these changes it didn't listen to the proposal I and others made to simply ban above-inflation, mid-contract price rises (or any mid-contract rises).
And it's worth noting the rises O2 had told customers of in advance were already usually far above inflation, but now will typically be at least 7% and up to 30%. And all this adds more inflationary pressure to the economy in its own right.
🎙️ELECTORAL DYSFUNCTION🎙️
- @RuthDavidsonPC on Cleverly’s🎢 week & why could be another leadership race
- @HarrietHarman, ex-chair of the cttee that found Boris Johnson had misled parliament, on former PM & his new book
- Sue Gray & Starmer’s 1st 100 days
https://t.co/0GxGcBCDsM
@FirstBSA just wondering why the 17:18 45 bus at Martins Rd westbound didn’t stop to collect myself and 3 others when we were clearly wanting to board! He even looked us in the eye and carried on!
@thetrainline why is your app not letting purchase a two together rail card? It declines all of my cards (via Apple Pay and manually entering dets) This issue is ridiculous and frustrating as I need to purchase ASAP! 🤬🤬
@GWRHelp Hi I’ve got tickets to travel on 12/5 but I’m looking to now travel the evening before due to the strikes. Will I be charged admin fees if I cancel now? It seems unfair and to wait until you’ve sorted your timetables when I can book to travel now
@Bromford Please can you tell me how I can report & complain about one of your tenants in South Gloucestershire who is littering their food and attracting pests? Thanks