@ShopifySupport@harleyf@tobi
Day 3. Ticket 69910718. Still no decision.
182 customers have paid for orders I currently cannot ship because the funds needed to pay my supplier are being held.
My dispute rate is 1.5%, with just $53 in reversals. No fraud.
Iโve offered a rolling reserve, staged releases against dispatch, volume caps, and other safeguards to address any concerns.
I have now engaged legal counsel regarding the situation, and Iโm urgently requesting a review before this causes further harm to my customers, business, and reputation.
Every day this remains unresolved increases the risk that more of those 182 customers will be forced into chargebacks.
Please have someone with the appropriate authority review Ticket 69910718 as a matter of urgency. ๐
@ShopifySupport Thank you ๐
Store: https://t.co/cwQAZeOVkl (nxxusk-bt)
Ticket:69910718
Appeal submitted and support has escalated the payout timeframe for reconsideration. Happy to provide anything else you need.
@harleyf@tobi@ShopifySupport
Shopify Payments has frozen my payouts until December over 5 disputes on 312 orders. Total reversals: $53. And they're holding thousands, with 182 paid customers who now can't be shipped or refunded. any conditions. Someone please loook๐
@h@harleyf @tobi@ShopifySupport
Shopify Payments has frozen my payouts until December over 5 disputes on 312 orders. Total reversals: $53.
$53. And they're holding thousands, with 182 paid customers who now can't be shipped or refunded.
any conditions. Someone please look ๐
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The takeover is inevitable. IYKYK. ๐ง
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