GiorPuzz

[GiorPuzz @GiorgioPuzzella]

@TheRichFromCali Yes

[GiorPuzz @GiorgioPuzzella]

@ukrainiansquad Yes

[GiorPuzz @GiorgioPuzzella]

@tapairportugal would love to understand how to find out the status of a claim with you guys!
I made a claim back in february to be compensated for costs of cancelled flight and never heard back.

You are a flagship company but your service doesn’t really match expectations.

[GiorPuzz @GiorgioPuzzella]

@FerdinandoManzo Auguriii!

[GiorPuzz @GiorgioPuzzella]

@tapairportugal @GwcZion @NOS @ClaimDelay Thank you, I will submit now

[GiorPuzz @GiorgioPuzzella]

@tapairportugal your customer service waiting time is a total scandal.
I have been waiting for hours to get some assistance for a flight due tomorrow and I have waited more thn 3 hrs and literally hanged up on 2 times so far.

[GiorPuzz @GiorgioPuzzella]

@ClaimDelay @GwcZion @NOS Thank you, I will do, this is crazy!

[GiorPuzz @GiorgioPuzzella]

@GwcZion @tapairportugal @NOS @ClaimDelay reading the terms and conditions of the contract I am due a refund of these costs. Can you company help since it’s impossible to figure out how to submit a claim with @tapairportugal as their website is all but straightfwd with no links to a compensation/refund tool

[GiorPuzz @GiorgioPuzzella]

@GwcZion @tapairportugal @NOS @tapairportugal where is my right to a call in a case of a cancelled flight? I just got also a nice email asking for my experience with TAP customer service…

[GiorPuzz @GiorgioPuzzella]

@GwcZion @tapairportugal Do you want to know the best part of all this? I got charged over €300 to call tap and re arrange my flight. This is incredible! I had to wait hrs on the phone to basically re-arrange a flight that I should have been able to do it via webpage, and now get this by @NOS.

[GiorPuzz @GiorgioPuzzella]

@tapairportugal @GwcZion I got finally in touch with your colleagues and I got rescheduled. I know it is not easy but gosh you have got to improve this or at least implement a live chat. Even cheaper airlines are doing better than this, not the standard I would expect from Tap.

[GiorPuzz @GiorgioPuzzella]

@tapairportugal I will do but please bear in mind the timing here, I have spent half day trying to contacting you yesterday after my flight was cancelled and I got nowhere.
I now have half day this morning for you to find me a solution, we need to get faster at this.

[GiorPuzz @GiorgioPuzzella]

@tapairportugal Oh by the way they hung up again! This is really bad!

[GiorPuzz @GiorgioPuzzella]

@tapairportugal 3 hrs wait after your colleagues put us on hold!

[GiorPuzz @GiorgioPuzzella]

@tapairportugal Yes but the answer is not correct check my message! Please get this sorted, we really need some customer support!

[GiorPuzz @GiorgioPuzzella]

@GwcZion @tapairportugal Nothing, i have been calling from two phones to try to reach them, it is unbelievable! Literally stranded on our own with no info on new flights, accomodation, nothing! #shameful

[GiorPuzz @GiorgioPuzzella]

@tapairportugal While I wait for your answer on here, I am also waiting on the line for one of your colleagues… 30 mins no signal whatsoever

[GiorPuzz @GiorgioPuzzella]

@tapairportugal Thank you, I am sending a direct message

[GiorPuzz @GiorgioPuzzella]

@BelfastBikes i have been charged retrospectively for a service I didn’t use nor I could have used due to governement https://t.co/TKlg7UIJrv can I ask for a refund? Your customer service is not helping and is not providing info on this. Please help asap!