Zion GWC

[Zion GWC @GwcZion]

@GiorgioPuzzella @tapairportugal @NOS I would have been charged and later reimbursed if I had made the change over the phone too. That's why the rep suggested going to the airport, but no one from TAP was there. SO glad we were able to get it resolved via twitter.

[Zion GWC @GwcZion]

@GiorgioPuzzella @tapairportugal I'm glad you got rescheduled. We did too. The phone line was awful. I think I spent 6 hours on hold and never got through, but twitter support quickly resolved the issue. Had to make a twitter account for this, but glad it worked out!

[Zion GWC @GwcZion]

@tapairportugal Thank you for the reply. I replied again to try to get him on a flight home. I hope we can get this changed ASAP. Thank you.

[Zion GWC @GwcZion]

@tapairportugal Please let us know how to get ahold of you. We have tried email, facebook, twitter DM, phone call, and going to the airport. You cancelled our flight and we need to get home.

[Zion GWC @GwcZion]

@GiorgioPuzzella @tapairportugal Yeah, I have no idea what we are going to do. We get hung up on every 60 minutes and have to call back. We even went to the airport, but no one at the TAP counter.

[Zion GWC @GwcZion]

@GiorgioPuzzella @tapairportugal Did they resolve your issue? We are facing the same problem. Cancelled flight tomorrow - no email and no way to rebook flight. I've been trying for hours to get ahold of them.