Gretchen Gray

Account Executive

[Gretchen Gray @Glbgray]

How do customers feel about the quality of your CX?
Now’s the time to make CX a major focus.
@NICELtd’s “7 Critical CX Trends for Your 2024 Strategy” features a list of insights and recommendations from our experts & other key sources.
Get your copy now 👉 https://t.co/kkcP7PcM2J

[Gretchen Gray @Glbgray]

AI technologies are evolving to become personalized & efficient customer assistants, providing seamless support across various platforms & businesses.

Find out about what CX Division President, Barry Cooper, describes as the 'AI Butler' in @AIMagazine_BC> https://t.co/DXSeQe13W4

[Gretchen Gray @Glbgray]

Here’s your first look into The Room Where It Happened.

We’re pulling back the curtain on the CX industry’s top innovators, giving a sneak peek into what it takes to deliver cutting edge digital & AI technology for the ultimate customer experience.

Meet us there January 9th.

[Gretchen Gray @Glbgray]

It’s counterintuitive but true—if you have too many applications in your tech stack, it can harm your CX.

Answer these top 6 questions in the latest #IgniteCXInsights newsletter to determine if your tech stack is too complex> https://t.co/4lTYSPewV4

[Gretchen Gray @Glbgray]

NICE & @LiveVox unite for the most comprehensive portfolio of AI-powered proactive outreach available today.

Discover how to revolutionize and scale your outbound CX >> https://t.co/BIsDoexoW4

[Gretchen Gray @Glbgray]

Connecting your HR solution with your workforce management (WFM) software is critical to effectively managing and growing your workforce.

Get details on how to integrate them >> https://t.co/Mmzr7pB8Xs

[Gretchen Gray @Glbgray]

.@forrester research found the most effective way to turn around declining CX quality is to invest more in tech that improves customer experiences, leverages unstructured feedback, & drives predictive modeling.
Get your copy of their 2024 planning guide 👉 https://t.co/osi4OPJOFA

[Gretchen Gray @Glbgray]

As the number of digital channels grows & customer interactions transform, contact centers must implement the right tools.

Mitch Todd of Product Marketing explores how contact centers can have available quality agents.

Read more in @CCPipeline > https://t.co/JhPgvoqvGx

[Gretchen Gray @Glbgray]

Happy New Year from NICE!

Here's to a 2024 full of innovation, seamless interactions, and next-level personalized journeys.

[Gretchen Gray @Glbgray]

According to @forrester research, 64% of CX leaders expect to have larger budgets in 2024 for #CX initiatives.

The Forrester Planning Guide 2024: Customer Experience recommends the most effective way to spend it.

Get your complimentary copy here 👉 https://t.co/UB4r2nTAJS

[Gretchen Gray @Glbgray]

"Don't be scared of AI, be scared of missing out on AI" says @NICELtd's CMO Einat Weiss. 

Find out how she explains CX and marketing can join forces to realise the full potential of AI >> https://t.co/rGoQYCevKI

[Gretchen Gray @Glbgray]

Patients expect a seamless, personalized experience throughout their customer journey. Listen, analyze, and act on their feedback so you can deliver it.

Learn how healthcare providers are modernizing patient CX: https://t.co/lP4gk08GoF

#VoC #healthcare

[Gretchen Gray @Glbgray]

Retail customers expect to interact seamlessly across channels- including contact centers, websites, social media, and physical stores.

Learn how top retailers are meeting customer needs by unifying channels and interactions in one platform >> https://t.co/B6h4HCkEh3.

[Gretchen Gray @Glbgray]

Healthcare providers and professionals are leveraging AI and VOC technologies to revolutionize the patient experience.

Find out how: https://t.co/CoGPdTNENT

[Gretchen Gray @Glbgray]

Incorporating responsible, ethical AI practices into your business and CX strategy is a moral imperative & a strategic advantage, says Barry Cooper in @SmartCustServ.

Be a part of shaping a future where AI enriches our lives and businesses meaningfully 👉 https://t.co/uoRwKlXPH0

[Gretchen Gray @Glbgray]

Discover the secret to seamless digital patient experiences at #HLTH2023 from Oct. 8-11 in Las Vegas.

NICE CXone is the #1 cloud CX platform for better patient access and higher patient engagement 👉 https://t.co/Vxpzbd0i1J

#HealthcareCX

[Gretchen Gray @Glbgray]

We are proud to share that NICE is named Overall Leader in Technology Excellence and Customer Impact for Enlighten AI in the 2023 SPARK Matrix™ Speech Analytics Report.

Find out why 👉 https://t.co/wtJ6y6ToX4

[Gretchen Gray @Glbgray]

Customers want you to know what they’re thinking.

Are you listening and taking action immediately?

If not, you could be losing them. Read more >> https://t.co/m9fQTjaZJk

[Gretchen Gray @Glbgray]

We are proud to announce the winners of the NICE International Elite Partners of the Year award, recognized for their excellence in driving businesses to adopt #digital and purpose-built #AI solutions to deliver exceptional #CX.

Read the press release: https://t.co/LBpAu8uilE

[Gretchen Gray @Glbgray]

Accomplish the im-paws-ible with AI for CX!

Join us with Scott Klososky and Dan Miller, Sep 13, at the San Diego Zoo to look at the future of CX and how AI can turn your contact center into a whole other animal.

Secure your spot >> https://t.co/MgeX8QhqfT