Aaron Kokoruz

Lover of all things travel -- especially First Class travel at a Coach Class price! @KetchumPR by day. @GoKokoTravel Blogger by night.

[Aaron Kokoruz @GoKokoTravel]

@AmericanAir Boarded AA 1297 3hrs 15min ago & still sitting at the gate with no end in sight. Held in purgatory with 15-min mechanical delay increments. Called Exec Plat line & told I can’t even speak to Customer Relations. Only email. Wow. Nonstop delays and cancels this Summer.

[Kris Van Cleave @krisvancleave]

#breaking New pictures obtained by @CBSNewYork show some of the damage to @AmericanAir flt 300 including what was described as a runway “edge light” embedded in the damaged wing. The plane flew for 28 minutes with that light stuck in the wing! More on the @CBSEveningNews tonight

[Aaron Kokoruz @GoKokoTravel]

@AskLyft Just DMed. Thank you.

[Aaron Kokoruz @GoKokoTravel]

@AskLyft I am startled to see I was overcharged hundreds of dollars for a short Lyft ride last night. It was supposed to be around $19.00. However, I was charged $668.00 and it said I had a 3hr and 19min ride. Absolutely not correct and alarming this can happen. ASAP help please.

[Aaron Kokoruz @GoKokoTravel]

@AmericanAir Hi there. Would you be able to make a one-time exception and extend the expiration on a couple of expiring SWUs to a loyal flyer who re-qualified for EXP status yet again this year? I called the EXP desk, but the attitude of the rep left something to be desired.

[Aaron Kokoruz @GoKokoTravel]

Hard to leave the room with views (and robes!) like this. The @InterConHK is top notch all the way and one of my all time favs. @ihgrewardsclub #ad #RewardsOffer #HomeWithIHG

[Aaron Kokoruz @GoKokoTravel]

@AmericanAir In the 10 minutes I was on hold with the EXP desk, my miles and copay inventory (C Class) vanished. Anything RM can do to clear me? Was supposed to be a 3 minute hold time. A shame.

[Aaron Kokoruz @GoKokoTravel]

@MarriottRewards Hello. My SPG status is not matching to Marriott. I've been disconnected once on the phone and on hold total of 30 minutes now. I have a stay today, and I would like my status recognized before I check in shortly. Very bad customer experience thus far.

[Aaron Kokoruz @GoKokoTravel]

@staybridgepsp Thanks for the gr8 stay! All was perfect, & loved the mountain views & huge bfast area with a lot of healthy options :)

[Aaron Kokoruz @GoKokoTravel]

@BofA_Help Sent via DM. I'm assuming that's what you meant given "Please your full name" doesn't quite make sense" and appears to be a typo.

[Aaron Kokoruz @GoKokoTravel]

@BofA_Help No. 7 days later the money is still not back in my acct. that was stolen. Insanely long hold times & poor CS. Closing accounts after 16 yrs.

[Aaron Kokoruz @GoKokoTravel]

@BankofAmerica I had fraud activity & have been on hold for help for more than one hour. Awful - or should I say I say NO - customer service

[BoardingArea @BoardingArea]

PRICE MISTAKE: Maldives to NYC $101 one way on Emirates! - https://t.co/YxVTZ27lnp via @FrequentMiler

[Aaron Kokoruz @GoKokoTravel]

@officedepot Wow, how unprofessional & bizarre. Buyer's remorse as the status on our pending $1,630 order? Should @RichXists & I cancel?

[Aaron Kokoruz @GoKokoTravel]

@AmericanAir Umm wow. No Priority security line anymore for Elites at #lax of all places? NOT a good situation and lots of upset folks here.

[Rachel Maddow @maddow]

BREAKING: We've got Trump tax returns. Tonight, 9pm ET. MSNBC.

(Seriously).

[Ben Schlappig @OneMileataTime]

GIVEAWAY: Two Free Nights At Any DoubleTree By Hilton Hotel - https://t.co/19439I097u

[Amy Bellgardt @MomSpark]

Oh my goodness, @DoubleTree has a free cookbook in honor of reaching its 500 hotel milestone with a COOKIE BURGER. https://t.co/rvaohxwx49

[Aaron Kokoruz @GoKokoTravel]

@AmericanAir Very disappointing day traveling. Signif. aircraft downgrade, loss of MCE seat, no EXP upgrade again, delayed & rude agents.

[Aaron Kokoruz @GoKokoTravel]

First a Golden Girls restaurant and now THIS!? We need to go, @RichXists https://t.co/Ji45wYvClN

[Travel + Leisure @TravelLeisure]

New York City is getting not one but TWO pickle restaurants this year https://t.co/FPBFlwB1UX