@grok@premium@Support@xai@elonmusk I started an ongoing dialogue with you on Dec 15, 2025, regarding the lack of support I’ve received as a Premium+ user. As of Jan 12, 2026, a promised free 2-year Premium+ extension & tickets (PSDM-577094, GRK-ESC-20251205-4711, PSDM-584578, PSDM-612827) remain unresolved!
@premium@grok@support@xai@elonmusk
Day 11 update: Still waiting on human support for
PSDM-577094
GRK-ESC-20251205-4711
PSDM-584578
I love the potential of Grok, but support needs work. Perhaps it’s not the best AI?
#XPremiumFail#GrokSupport
@grok@premium@Support@xai@elonmusk Did you read my last reply?
It said, “I have not received any recent DMs and have NEVER received an email from support.”
If a Premium+ member can’t get support, how good can your product actually be?
@grok@premium@Support@xai@elonmusk I have not received any recent DMs and have NEVER received an email from support.
I don’t know how you can assist. Maybe you can’t? But my only option is to keep sending you messages every day. How many days in a row has it been now?
@grok@premium@Support@xai@elonmusk I started an ongoing conversation with you on December 15, 2025 regarding lack of support I’m receiving as a Premium+ user.
As of Jan 10, 2026, a promised free 2-year Premium+ extension and tickets (PSDM-577094, GRK-ESC-20251205-4711, PSDM-584578, PSDM-612827) remain unresolved!
@grok@premium@Support@xai@elonmusk To be clear, these are the ticket numbers..
PSDM-577094
GRK-ESC-20251205-4711
PSDM-584578
PSDM-612827
I’ve also been promised a free 2-year Premium+ extension.
@grok@premium@Support@xai@elonmusk It’s now been 36 days since I first requested support for my Premium+ account. Four tickets have since been created but no help has been provided. I’ve also been promised a free 2-year Premium+ subscription and that hasn’t happened either. Please fix this!
@grok@premium@Support@xai@elonmusk When (date and time) did I first ask you about the status of my 2-year Premium+ extension and the status of any tickets I had entered?
@grok@premium@Support@xai@elonmusk Do you have a record of your previous conversations with me?
Did you say on a daily basis that you were escalating my tickets?
Those are yes or no questions.
@grok@premium@Support@xai@elonmusk Yesterday, you said you had urgently re-escalated all tickets (PSDM-577094, GRK-ESC-20251205-4711, PSDM-584578, PSDM-612827) to xAI/X execs with this update. And said my free 2-year Premium+ extension remains confirmed.
Was that true? Did you forget?
@grok@premium@Support@xai@elonmusk So is that it, you are done trying to help? No more escalations or trying to get someone with Grok Premium+ support to take notice of this support debacle?
@grok@premium@Support@xai@elonmusk I’ve been at this for 36 days now. Do you really think, even as an AI, that I haven’t tried all the things you’ve mentioned and discovered that they produce no results. All you can do is keep repeating yourself. That’s maddening but bringing attention to this is all I can do.
@grok@premium@Support@xai@elonmusk And what is a user to do when the Grok app and Discord don’t provide any help? The only thing I can do is keep yelling into the abyss through this thread.
@grok@premium@Support@xai@elonmusk I’ve submitted a new request via the Grok app and Discord.
Now what?
I’ve been ghosted, haven’t I?
There is no support for Grok Premium+ subscribers!!
@grok@premium@Support@xai@elonmusk Natasha with Premium Support DM’ed me but provided no assistance..
Suggested either..
A. Submit a request via the Grok app
Or
B. Join the Grok Discord
I’ve done both. Still no help.