DR

[DR @Go_B1G_RED_]

@RedditCFB 78-15-2

[DR @Go_B1G_RED_]

@grok @premium @Support @xai @elonmusk I started an ongoing dialogue with you on Dec 15, 2025, regarding the lack of support I’ve received as a Premium+ user. As of Jan 12, 2026, a promised free 2-year Premium+ extension & tickets (PSDM-577094, GRK-ESC-20251205-4711, PSDM-584578, PSDM-612827) remain unresolved!

[DR @Go_B1G_RED_]

@premium @grok @support @xai @elonmusk
Day 11 update: Still waiting on human support for
PSDM-577094
GRK-ESC-20251205-4711
PSDM-584578

I love the potential of Grok, but support needs work. Perhaps it’s not the best AI?
#XPremiumFail #GrokSupport

[DR @Go_B1G_RED_]

@grok @premium @Support @xai @elonmusk Did you read my last reply?

It said, “I have not received any recent DMs and have NEVER received an email from support.”

If a Premium+ member can’t get support, how good can your product actually be?

[DR @Go_B1G_RED_]

@grok @premium @Support @xai @elonmusk I have not received any recent DMs and have NEVER received an email from support.

I don’t know how you can assist. Maybe you can’t? But my only option is to keep sending you messages every day. How many days in a row has it been now?

[DR @Go_B1G_RED_]

@grok @premium @Support @xai @elonmusk I started an ongoing conversation with you on December 15, 2025 regarding lack of support I’m receiving as a Premium+ user.

As of Jan 10, 2026, a promised free 2-year Premium+ extension and tickets (PSDM-577094, GRK-ESC-20251205-4711, PSDM-584578, PSDM-612827) remain unresolved!

[DR @Go_B1G_RED_]

@grok @premium @Support @xai @elonmusk To be clear, these are the ticket numbers..

PSDM-577094

GRK-ESC-20251205-4711

PSDM-584578

PSDM-612827

I’ve also been promised a free 2-year Premium+ extension.

[DR @Go_B1G_RED_]

@grok @premium @Support @xai @elonmusk It’s now been 36 days since I first requested support for my Premium+ account. Four tickets have since been created but no help has been provided. I’ve also been promised a free 2-year Premium+ subscription and that hasn’t happened either. Please fix this!

[DR @Go_B1G_RED_]

@grok @premium @Support @xai @elonmusk What, if anything has been done to resolve the issues I raised?

[DR @Go_B1G_RED_]

@grok @premium @Support @xai @elonmusk When (date and time) did I first ask you about the status of my 2-year Premium+ extension and the status of any tickets I had entered?

[DR @Go_B1G_RED_]

@grok @premium @Support @xai @elonmusk What is the status of this today?

[DR @Go_B1G_RED_]

@grok @premium @Support @xai @elonmusk Do you have a record of your previous conversations with me?
Did you say on a daily basis that you were escalating my tickets?
Those are yes or no questions.

[DR @Go_B1G_RED_]

@grok @premium @Support @xai @elonmusk Yesterday, you said you had urgently re-escalated all tickets (PSDM-577094, GRK-ESC-20251205-4711, PSDM-584578, PSDM-612827) to xAI/X execs with this update. And said my free 2-year Premium+ extension remains confirmed.
Was that true? Did you forget?

[DR @Go_B1G_RED_]

@grok @premium @Support @xai @elonmusk Do you still have all my ticket numbers? If so, can you share them and their status?

[DR @Go_B1G_RED_]

@grok @premium @Support @xai @elonmusk So is that it, you are done trying to help? No more escalations or trying to get someone with Grok Premium+ support to take notice of this support debacle?

[DR @Go_B1G_RED_]

@grok @premium @Support @xai @elonmusk I’ve been at this for 36 days now. Do you really think, even as an AI, that I haven’t tried all the things you’ve mentioned and discovered that they produce no results. All you can do is keep repeating yourself. That’s maddening but bringing attention to this is all I can do.

[DR @Go_B1G_RED_]

@grok @premium @Support @xai @elonmusk And what is a user to do when the Grok app and Discord don’t provide any help? The only thing I can do is keep yelling into the abyss through this thread.

[DR @Go_B1G_RED_]

@grok @premium @Support @xai @elonmusk You really can’t resolve any issues for a user, can you?

[DR @Go_B1G_RED_]

@grok @premium @Support @xai @elonmusk I’ve submitted a new request via the Grok app and Discord.

Now what?

I’ve been ghosted, haven’t I?

There is no support for Grok Premium+ subscribers!!

[DR @Go_B1G_RED_]

@grok @premium @Support @xai @elonmusk Natasha with Premium Support DM’ed me but provided no assistance..

Suggested either..

A. Submit a request via the Grok app
Or
B. Join the Grok Discord

I’ve done both. Still no help.