Nick Goodwin

[Nick Goodwin @GoodyNo3]

Hi Dell, how’s it so difficult to deal with you guys? I ordered some of your kit 6 weeks ago still not sorted. Your customer service have disappeared like my mate Bob when it’s his round at the bar. Any chance you could sort my order out (IT kit) not the round of drinks. @DellUK

[Nick Goodwin @GoodyNo3]

@bt_uk Hi there, me again. You seem to have closed another one of my complaints without actually resolving the issue? Is that how you actually resolve issues ... just close them, sweep them under the carpet and hope it goes away? #CustomerService

[Nick Goodwin @GoodyNo3]

Me again @bt_uk I’m on the phone again for the 4th time today ... “we’re very busy at the moment and apologise for the delay” perhaps if you got your acts together you wouldn’t have so many people phoning customer service. Why have you cancelled complaint without speaking to me?

[Nick Goodwin @GoodyNo3]

I didn’t think it was possible.. but you’ve actually exceeded my expectations on how bad your customer service is @bt_uk today. It is horrendous. You have now closed my complaint without actually speaking to me and resolving it. Is this how you deal with issues.. just close them?

[Nick Goodwin @GoodyNo3]

@OpenreachHelp That’s 15 months away. Can I pay yo get FTTD earlier?

[Nick Goodwin @GoodyNo3]

It’s me again @bt_uk @WeAreOpenreach I finally get some traction re my phone calls and get met with some proper attitude from your executive resolution team on pick up . nice one are these the heavies you’ve bought in? Your customer service needs an award. #joke #rude #aggressive

[Nick Goodwin @GoodyNo3]

Really how strange Same here. It’s all about the “cabinet” BT are saying it’s openreach. Openreach won’t talk to me and say it’s BT issue. Yesterday I was told by @bt_uk that because @openreach hadn’t requested “work” they can’t do anything and 1-4mb internet with dropouts is ok

[Nick Goodwin @GoodyNo3]

The he was a she..... @lewistheprof you couldn’t script the @bt_uk saga. It’s laughable, they have the monopoly round here so I guess don’t care. I’m shocked at how bad it’s been handled. Big company, not interested, pass the buck over to @OpenreachHelp “engineers not request...

[Nick Goodwin @GoodyNo3]

@bt_uk It’s just a joke now. It’s me that’s been dealing through the whole process and someone phones on at 5pm on a Saturday and is all very abrupt and aggressive.

[Nick Goodwin @GoodyNo3]

@OpenreachHelp Hi openreach. It’s been escalated to the case management team in Newcastle and they all must be celebrating the signing of steve Bruce.

[Nick Goodwin @GoodyNo3]

Me again. @bt_uk @WeAreOpenreach Another week, another week of failed promises. Still not had the phone call I was promised. I doubt you’d be this relaxed if the typical consumer was as casual about paying your bill come the end of the month. #DoubleStandards

[Nick Goodwin @GoodyNo3]

@bt_uk Would it surprise you if I said I haven’t had a call today. I’ve actually phoned you again and left a message with the case manager. #shock

[Nick Goodwin @GoodyNo3]

@bt_uk Thanks. I’ll not hold my breath.

[Nick Goodwin @GoodyNo3]

Hi guys. @bt_uk @WeAreOpenreach still awaiting that call you promised me.. post engineer visit. You really are giving good old Pinocchio a run for his money! Feel free to call tomorrow you’ve got my details. Dont suggest you email, the broadband is not up to it. Top work as ever!

[Nick Goodwin @GoodyNo3]

@OpenreachHelp Your engineer didn’t have the courtesy to phone.

[Nick Goodwin @GoodyNo3]

Interesting update on “lack of” broadband-gate. @bt_uk @WeAreOpenreach we’ve got 47 mins for 2nd booked engineer to turn up. You’ve promised me profusely that one will show today but only been waiting since 8am so I’ll wager a 2nd no show.... 2nd morning booked off work.