Gordon Littley

Customer experience innovator, outcome focused business leader.

[Gordon Littley @GordonLittley]

@TommyBahama won't get my business. Order disappeared 3 times when I hit submit.

[Gordon Littley @GordonLittley]

@TonyThomasWIN @windstream @Talk2Windstream Dear Sir, day 5, 4 phone calls, 3 broken promises, hours on hold, still no service. I don't know how you are still in business. Your CX needs an overhaul. I'm begging for a main line tech today.

[Gordon Littley @GordonLittley]

@Windstream @Talk2Windstream absolutely horrible service. Multiple calls, hung up on, put on hold for 15mins, 10 days to get service. Need service today. Ticket INC000044621424.

[Gordon Littley @GordonLittley]

@Windstream @Talk2Windstream absolutely horrible service. Multiple calls, hung up on, put on hold for 15mins, 10 days to get service. Need service today. Ticket INC000044621424.

[Caryn Brown @carynlbrown]

Automation + Human Touch = Customer Success ⁦@GordonLittley⁩ ⁦@Frost_Sullivan⁩ ⁦@FS_events⁩ #cxfrost

[Lucille Needham @LucilleNeedham]

@GordonLittley @VZEnterprise discussing how to strike the right balance between tech and humanity in customer service #NICEi19London

[Mio @mio]

Can't make it to @enterprisecon today?

Live online #EC19 sessions kick off with Communications & Collaboration: What’s the Way Forward? Don't miss @Beth_Schultz @JimBurton @VikVerma8x8 @imSriSrinivasan @GordonLittley & @alanmasarek.

Follow live here: https://t.co/HmDaXkI5FK

[Gordon Littley @GordonLittley]

https://t.co/3d4myZ2pDw https://t.co/b6MIUn9B05

[Simon Sinek @simonsinek]

Management is the practice of manipulating people for personal gain. Leadership is the responsibility of inspiring people for the good of the group.

[John Hagel @jhagel]

It's all about the questions, they're what help us to stay on the edge and learn faster . . .

[Clayton Christensen @claychristensen]

An organization's capabilities become its disabilities when disruption is afoot.

[Chris Luxford @cluxford]

enough said https://t.co/aAuYjXtiT1

[Chris Luxford @cluxford]

Leading By Example https://t.co/sjXOrGhueZ

[Erin VanRemortel @ErinVanremortel]

@GordonLittley talks about "jobs to be done" and when to use automation in cx design @VZEnterprise @DigitalCustX

[Jeannie Walters @jeanniecw]

Are we relying too much on #tech in #CX? @GordonLittley from @verizon asks an important question. #CX #DCXUS17

[Gordon Littley @GordonLittley]

@BroadSoftNews @burgeke @wgordy @ca_bigtoe @marktelnet @KristineSzal @sowbbq @sMenutti @amccarthy01 It's all about creating better experiences. Looking forward to it.

[Gordon Littley @GordonLittley]

Erin Van Remortel, CCXP - Consider the customer in design? Obvious for some. https://t.co/zVzT7qfb2A

[Gordon Littley @GordonLittley]

Cary Cusumano, CCXP says we transfer our risk to customers, So right, and yet so wrong! https://t.co/GmRFjdqUbg

[Gordon Littley @GordonLittley]

Don’t make a fish climb a tree: customer preferences matter. https://t.co/NbOZBgf8xZ

[Gordon Littley @GordonLittley]

Is automation your golden ticket to great CX? https://t.co/Wd8R5q6VmQ

[Gordon Littley @GordonLittley]

Make changes that actually make a difference. Sounds simple, right? But as Erin Van Remortel, CCXP explains, we of…https://t.co/BN08bQvbrJ