Beth Schultz

VP of research & Principal Analyst, Metrigy

[Beth Schultz @Beth_Schultz]

One of my latest news updates! #GenerativeAI again, and again!

[Metrigy @Metrigy]

#MetriNote - @Microsoft has introduced a work version of Bing Chat, its generative AI tool for web search announced earlier this year. #GenerativeAI #BingChat #AI #Chat

https://t.co/LRrV82C91N

[Beth Schultz @Beth_Schultz]

Business Leaders Getting Smart on Generative AI https://t.co/WBdPQDX7Ps

[Beth Schultz @Beth_Schultz]

Tune in today at 11am ET for more great data-based insight from @RGareiss !

[Metrigy @Metrigy]

How is #AI playing a role with improving #agent experience, and which technology helps close sales best? How has hiring criteria changed for #CX positions? Find out in #webinar TOMORROW at 11am ET with @RGareiss !

https://t.co/RGQpNBqKbH

[Beth Schultz @Beth_Schultz]

Join me today at 4pm CT for a look at the role of #collaboration in improving #EX!

[Metrigy @Metrigy]

#Webinar with @Beth_Schultz TOMORROW at 4pm CT! Learn about the role of #collaboration in improving #EmployeeExperience, understand the types of collaboration behavior data available, & more. Register below!

https://t.co/g9JNeq8Cad

[MIT Sloan School of Management @MITSloan]

Industry is taking the lead on artificial intelligence research that has traditionally been the domain of academia. What does this mean for research that is in the public interest? https://t.co/Qy8cAFlcgi

[Beth Schultz @Beth_Schultz]

In her recent post via @TechTarget, Metrigy's @RGareiss explains why it's time to automate customer surveys, and spells out 4 benefits of doing so. Read her tips here: https://t.co/FQ0P029obW #CX #automation @Metrigy

[Beth Schultz @Beth_Schultz]

Addressing frontline workers as part of an #EmployeeExperience strategy is critical, but tough. Join this webinar today at 11am ET, for guidance from @unisys digital workplace experts on helping solve the challenge! Register here: https://t.co/y0S1he8Etf

[Beth Schultz @Beth_Schultz]

Post @Zoom acquisition, I sat down with @workvivo CMO Gidi Pridor for a conversation on #EmployeeExperience. Tune in to the #MetriSight episode for his take on what's ahead: https://t.co/Edsr9Ofp4c

[Beth Schultz @Beth_Schultz]

Genesys is at it again, placing agent experience front and center. Read about its latest effort, the Experience Index for measuring/benchmarking end-to-end experiences, in this #MetriNote: https://t.co/5IZrKfPxpd #EX @Genesys #CX

[Beth Schultz @Beth_Schultz]

Join me on Tuesday, June 27, 11am ET, for a chat with @Unisys experts on how to solve the frontline worker challenge using #EX. Should be a great conversation! https://t.co/y0S1he8Etf

[Beth Schultz @Beth_Schultz]

The Market for Contact Center as a Service Is Looking Bright https://t.co/CuhRzmFYgn

[Beth Schultz @Beth_Schultz]

As @Unisys rethinks digital workplace solutions--what it calls DWS 2.0--key tech enablers are its AI-powered data analysis and insights engine and its multiplatform automation library. Read more in my latest @metrigy #MetriNote: https://t.co/3brxpsHXtD #EX

[Metrigy @Metrigy]

DON'T MISS #Webinar with @imlazar & @voss_solutions tomorrow 11amET! Discover how specialized unified management tools, driven by #automation, can significantly reduce mean time to repair & provisioning time, driving tangible reductions in operating costs.
https://t.co/w2Y06feOpd

[Metrigy @Metrigy]

#MetriNote - @salesforce has expanded its generative AI offerings with the introduction of AI Cloud, a suite of capabilities intended to provide secure, real-time generative experiences across its CRM-related applications and workflows. #CRM #AIcloud

https://t.co/Am0mEZtzCy

[Beth Schultz @Beth_Schultz]

Alan Shen, VP with Unisys's Digital Workplace Solutions group, details company's vision for creating a modern workplace at #Unisys12R. In a picture:

[Beth Schultz @Beth_Schultz]

Next-gen mix of IT services at Unisys on a growth trajectory, from ~35% in 2022 to ~38% in 2023, ~45% in 2025, and ultimately "lion's share" by 2028, says Mike Thomson, president & COO. #Unisys12R

[Beth Schultz @Beth_Schultz]

Unisys President & COO Mike Thomson kicks off analyst/advisor event: @unisys is "small enough to be nimble but big enough to serve the largest companies in the world." #Unisys12R

[Beth Schultz @Beth_Schultz]

Join me and Michele Carlson @NICELtd today at noon ET for a conversation on AI's role in powering #selfservice for #CX.
https://t.co/7DfFf8fjLo #CCWOnline2023 @Metrigy

[Irwin Lazar @imlazar]

Common theme in the @Webex analyst / press breakouts: "The office must be a magnet, not a mandate" #CiscoLive #hybridwork

[Beth Schultz @Beth_Schultz]

NUSO Earns Metrigy Top Provider Award for Communications Platform-as-a-Service Provider - https://t.co/5pBIK5Abjo