Top Tweets for #MetriNote
#MetriNote - @salesforce unveiled Headless 360, a foundational architectural shift designed to decouple the platform’s backend services from its traditional user interface (UI).
#ContactCenter #CXAssurance #AI #AIAgents
https://t.co/Fqik5hRtcu
#MetriNote - Prior to conversations, @Zoom's AI Companion supports activities such as creating meeting goals based on past interactions and accessible external data, as well as customer background information for sales or support calls.
#AI #Agents #CX
https://t.co/XdmTJmh5xA
#MetriNote - Cyara unveiled agentic testing and AI governance tools businesses can use to evaluate, monitor, and control customer-facing AI agents.
#AI #IVR #Agents #AIAgents
https://t.co/xP6UNufTNx
#MetriNote - @thetalake announced new regional and AI offerings to expand its workplace collaboration compliance capabilities.
#AI #LLMs #AIGovernance #Collaboration #Compliance
https://t.co/s9PR015sUV
#MetriNote - @ujetcx unveiled Agentic Experience Orchestration (AXO), an architectural framework that integrates data from multiple systems, applications, and data stores to deliver the context needed for #AI and human #agents to deliver a solid #CX.
https://t.co/b8Gtmy4WzX
#MetriNote - Salesforce announced Agentforce Contact Center to deliver a unified solution for CRM, digital and voice channels, AI agents, and all underlying data in Data 360.
#Agentforce #ContactCenter #AI #CCaaS
https://t.co/XSNrQgiteO
#MetriNote - @cresta announced the release of Knowledge Agent, an AI-powered assistant designed to continuously support human agents as they interact with customers.
#Agent #KnowledgeAgent #AI
https://t.co/i7X0NKhQEE
#MetriNote - This year’s Enterprise Connect (EC) conference. The focus this year was on how AI applications transform CX & WC, achieving measurable business outcomes.
#EnterpriseConnect #EC26 #AI #CX #WorkplaceCollaboration
https://t.co/6a47WBFpMd
#MetriNote - @dialpad announced updates for its Agentic AI Platform aimed at helping enterprises move AI projects out of the pilot stage and safely into scaled production. Debuting at Enterprise Connect 2026!
#AgenticAI #AI #Agents #CSAT #EC26
https://t.co/2cdT1jyKDb
#MetriNote - Crescendo unveiled upgrades to its Crescendo AI Insights offering aimed at further transitioning customer service operations away from static, manual reporting tools in favor of active, AI-powered intelligence.
#AI #CX #Analytics
https://t.co/IFJg7FJ9Av
#MetriNote - Aspect Software announced the launch of Aspect Intelligence, a new suite of capabilities designed to shift enterprise workforce planning from static models to real-time operational control.
#AI #WorkforceManagement #Cloud
https://t.co/4QCfg4rXit
#MetriNote - In late February, global cloud communications platform provider Infobip announced that it is launching a fully managed AI orchestration solution, called AgentOS.
#AI #Agents #CX #AIAgents
https://t.co/T00JFHTVwd
#MetriNote - Salesforce announced that it has entered into a formal agreement to purchase Momentum, a conversational intelligence and revenue orchestration platform.
#Agentforce #Agents #ConversationalAI #AI
https://t.co/64W1fk5eS2
#MetriNote - At Cisco Live Amsterdam, @Cisco announced a significant expansion of its AI-powered customer experience (CX) portfolio under a new “Connected Intelligence” vision. #CX #CustomerExperience #AI
https://t.co/CFuK9bBWe7
#MetriNote - @Zoom announced new capabilities for its AI Companion virtual assistant. These include My notes, an AI note-taker, and Personal workflows to enable automated activities.
#MeetingApp #AI #NoteTaking #WorkflowAutomation
https://t.co/LmQw63Hqij
#MetriNote - @HP announced the Poly Studio V12 video bar and the Poly Lens Pro for Rooms for remote device management.
#Meetings #MeetingRooms #Collaboration
https://t.co/6QFNVIJkTs
#MetriNote - On Feb. 5, 2026, OpenAI announced the launch of Frontier, an enterprise platform for building, deploying, and managing agents.
#AI #Agents #AIAgents
https://t.co/DYbB0Mj1oJ
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