Yash Govind

Co-Founder & Principal Engineer @ GreenBay Technologies (startup), PhD. Data Matching enthusiast. Loves music, traveling, cooking, and sketching.

[Yunyao Li@ACL’26 @yunyao_li]

(Part of) the awesome Apple Knowledge team at @SIGMODConf banquet!

[Yash Govind @GovindYash]

@airindiain Finally, the issue has been resolved after 20+ calls, 50+ tweets and god knows how many DMs and emails. I thank you Shubhlata and whosoever involved in getting this to closure. Appreciate your help. I still feel this case should be taken as feedback for improvement #AirIndia

[Yash Govind @GovindYash]

@airindiain when can we expect call back for open tickets? Have spoken to 10 different people at AI who have promised a callback within an hour. It’s a painful experience as always for senior citizens when booking tickets through @airindiain. It’s been 2 days already.

[Yash Govind @GovindYash]

@airindiain @TOIIndiaNews @TataCompanies Another day wasted - tried calling multiple times @airindiain - no luck - no callback. Fix your IVR @airindiain. When can I expect a callback for my case 13938218? When? #poorcustomerservice DONT #flyai

[Yash Govind @GovindYash]

@airindiain @TOIIndiaNews @TataCompanies #EnoughIsEnough #AirIndia #FlyAI #poorcustomerservice

[Yash Govind @GovindYash]

@airindiain @timesofindia @TataCompanies @TataCompanies @airindiain @timesofindia When can I expect a resolution to my case? It's going to be 5 days and no updates. In my last call, a guy named Rahul said that he will get it resolved in 5-6 hours and it's been more than that. #poorcustomerservice #pathetic #hopeless

[Yash Govind @GovindYash]

@airindiain @timesofindia @airindiain please update on the task: 14284142. Where is this? 4th day trying to get someone to help. This is really really bad #FlyAI #airindia #poorcustomerservice @timesofindia @TataCompanies need help

[Yash Govind @GovindYash]

@airindiain @TataCompanies @TataCompanies who can help with airindia related issues? @airindiain seems to be either ignoring customer issues or completely running behind. #AirIndia #FlyAI #poorcustomerservice #badexperience

[Yash Govind @GovindYash]

@airindiain @TataCompanies 4th day now and no callback yet. No acknowledgment on the complaint number. This is #airindia #poorcustomerservice #helplesscustomer @TataCompanies @airindiain who can help here?

[Yash Govind @GovindYash]

@airindiain Keeping this tweet alive until the problem is resolved. It's been two hours since the complaint was raised and escalated and as per the promise I was supposed to get a call within 2 hours. Still waiting #AirIndia #poorcustomerservice

[Yash Govind @GovindYash]

@airindiain Finally spoke to a senior management person who seem to be taking the complaint seriously and have promised to get me a callback in 2 hours. #airindia #customerexperience

[Yash Govind @GovindYash]

@airindiain Two hours already and no callback yet. Can you check @airindiain ?

[Yash Govind @GovindYash]

@airindiain What’s the confirmation number? How can I be sure this is actually taken care? You must be getting so many requests? What’s the tracking number? Is there a case number? I need it.