Gözde Görce

Customer Success @Lob | Formerly @Twitter #Yogi 🧘‍♀️ | full-time #Burner 🌈alumni @HultSF

[Gözde Görce @Gozde_Gorce]

@VerizonSupport great example of failing employee training! Got a jetpack to use it as a modem internationally and arrived to Germany to just to see that your jetpack aka hotspot device is not supported globally! Also wasted my limited call minutes by talking to another rep.

[Gözde Görce @Gozde_Gorce]

@AirbnbHelp Candice is the support agent and you can look up my name on your ticketing system! Thanks

[Gözde Görce @Gozde_Gorce]

@Airbnb haven’t had any support from your team regarding my open ticket. It’s been 2 weeks and I got charged for an experience that I was never able to use due to language issues with the host. Your suport team’s lack of empathy and slowness to respond are not acceptable!

[Gözde Görce @Gozde_Gorce]

@classpass I have been getting rejections from many beauty and massage saloons as when I show up, they tell me that they no longer work with Classpass. I wasted at least 2-3 hours on this commuting to the places yet not ending up using my credit with you all and had to pay.

[Gözde Görce @Gozde_Gorce]

@Change who can I talk to about unauthorized charges on my credit card? Please DM me ASAP. thanks!

[Gözde Görce @Gozde_Gorce]

@AmericanAir Can you please email me the confirmation? Your agents sent me a link that doesn't direct me anywhere. I'm not trying to be difficult, just trying to get from A to B in the 21st century that's all. Thank you.

[Gözde Görce @Gozde_Gorce]

@AlaskaAir You need a better way of informing your custkmers when the SMS chat kicks off. Have been getting same message for 2 hours and yet no resolution as I cannot even get to the agent.

[Gözde Görce @Gozde_Gorce]

@AlaskaAir you need a notification system that lets the cuetomer know when the SMS chat convo starts so we don’t get this message in a row three times. I still need help and have been waiting to get a hold of agent. Just FYI.

[Gözde Görce @Gozde_Gorce]

@LeoreAvidar What an amazing day for our Lobsters!

[Leore Avidar @LeoreAvidar]

This year is all about scale for intelligent direct mail and helping businesses make meaningful connections with their customers through offline communications. Excited to announce our Series C financing to continue on our mission.
https://t.co/nAOht0VKF9

[Gözde Görce @Gozde_Gorce]

@LetsGetChecked also please cancel my order because I already got an appointment from Carbon Health. So no need for your testing that is gonna take 10+ days to get delivered.

[Gözde Görce @Gozde_Gorce]

@LetsGetChecked I have been waiting for my test kit to be delivered for almost 10 days and it is still in preshipment process.
https://t.co/7t0AJ29D4e. I understand USPS has been seeing delays but then why wouldn’t you inform your customers? I want a full refund of my $119 please

[francesco deparis @fdeparis]

@awscloud @Amplitude_HQ @lob for all coming up with creative ways to help us out. @lob takes the cake though as they surprised me today with a second relief package I wasn’t expecting. If you need printing over API, I highly recommend them.

[Gözde Görce @Gozde_Gorce]

Facebook to acquire Giphy in a deal reportedly worth $400 million 💰
https://t.co/2x9M2X5g41

[@jason @Jason]

Reasons people don’t get wealthy (a partial list):
1. A lack of skills
2. Lack of taking risks
3. Not building a network
4. Poor work ethic
5. Not reading books
6. Giving up after getting beat down
7. Fear
8. Being born at the wrong time
9. Being born in the wrong country

[Gözde Görce @Gozde_Gorce]

@yenFTW Looking forward to it :)

[Gözde Görce @Gozde_Gorce]

@HelloFresh I’d have loved to cook on my own but due to your delivery partner failing on deliverying my order now I have to go get groceries for the whole two weeks. This is not acceptable. We’r talking about going to Mars and yet your team doesn’t know how to a frustrated customer!

[Gözde Görce @Gozde_Gorce]

Here is how GDPR actually affects your day: Less third-party cookies found on news websites! Finally 🙌🏼
https://t.co/IEhj9vE9jk

[Gözde Görce @Gozde_Gorce]

Being able to add gifs to slack comments = PRICELESS!