Ken Grady

IDEXX CIO & Life Science IT guy, writer, occasional blogger, curious about many things. Eater of bacon. He/Him.

[Ken Grady @GradyKen]

Technology is a non-durable investment. When your wrap your head around that as a leader and a team, you change your approach to IT. You embody agile in your architecture and your portfolio. It’s a mind shift that enables continuous innovation. #cio #hmgciobos

[Ken Grady @GradyKen]

Why do I prefer @Delta

[Ken Grady @GradyKen]

@united ‘we tried paging you to tell you your business class seat is broken so it can’t recline’

‘Ok. Do I have any choice?’

‘Nope.’

‘Cool. Ghetto.’

[Ken Grady @GradyKen]

@DanielPink 'It's Not Personal' - bringing the human back to the workplace by setting aside the ego in leadership https://t.co/x9O97UfqkM

OK... it's my podcast (along with my cohost). But it's been a great series of discussions as 'what leadership looks like' has evolved post COVID

[Ken Grady @GradyKen]

@jayferro @googlecloud Funny & clever. But what ROI is expected from that spend, I wonder? Is anyone at Re:Invent going to look up and say 'Oh wow. Good point. I'm going to change my strategy now. Thanks, Sphere!'

[Ken Grady @GradyKen]

@ophelia_rises He did say 'it would have been nice if we had caught something, I guess.' 🙄

[Ken Grady @GradyKen]

@ophelia_rises I took my son fishing at 7 years old. We didn’t catch shit. It remains one of his favorite memories. And, if I’m honest - mine too.

[Ken Grady @GradyKen]

@tcrawford The two conversations that I've had that have touched on this look like (and neither of these have been recent):

'We didn't actually re-architect for the cloud... we just used it like someone else's data center' #wellokthen

or

'GPUs are expensive everywhere'

[Ken Grady @GradyKen]

@tcrawford Who are these people? I've literally never had this conversation with a peer. #CIO

[Ken Grady @GradyKen]

Hey @GetSpectrum - for years, I’ve been trying to get you to stop killing trees and update the fact that my house is not a multi unit anymore. This is literally three months of bullshit that you’ve mailed me.

STOP IT.

#cx #pollution #WTF

[Ken Grady @GradyKen]

@AndiMann When I got to see Mike D and Ad-Rock (Beastie Boys) on stage telling their story at SXSW... yes. I mean, it wasn't the ONLY reason I was there... but it certainly helped make the decision..

[Ken Grady @GradyKen]

Every single January, @Spotify's algorithm says 'You've been listening to SO much holiday music the last few weeks, you must want more!!'

It takes ~6 weeks for it to fully purge the vapors of xmas hangover. There has got to be a better way... yes?
#algorithmfail #discoverweekly

[Kevin W. @Brink_Thinker]

Finding 6 bald eagles on your front porch deserves endless retweets

[Ken Grady @GradyKen]

@Delta @davroyer I’m 36 hours and $1,500 out of pocket so far on this trip. It’s certainly unforgettable so far, @delta…

[Ken Grady @GradyKen]

Hey @delta.. paid for my own hotel rooms in NYC last night after the fiasco that was DL5203. Up today & actually on DL0482… but no pilot. Deplaned everyone & pretty set to miss ANOTHER connection. Am curious if the customer service response will once again be 🤷🏻‍♂️🤷🏻‍♂️

#travelhell

[Ken Grady @GradyKen]

Hey @Delta ~ DL5203 was cancelled? But reinstated? But we took off? But we’re an hour late? And I missed my international connection? But you don’t want to compensate for a hotel overnight? But you thank me for my platinum status? What the everliving hell. #customerexperience

[Ken Grady @GradyKen]

Wow.. @32BarBlues ... your eCommerce site may be one of the worst / most out of date I've seen in years. 'How did you hear about us: Please select from this list of ~200 nearly identical codes..'

I hope the clothes are better!

#ux #designfail #askingyourcustomerstodowork

[Ken Grady @GradyKen]

Best customer service? @delta, Margaret had me rebooked within 5 min of a flight change. And I’m actually landing an hour earlier. Thank you!! #customerexperience #atlanta

[Ken Grady @GradyKen]

Ever have a 'red pill/blue pill' moment that changed your context completely?

I enjoy every episode of 'It's Not Personal' but I'm super proud of Ep. 4: 'Red Pill in the Morning.' @srigoletti & I share those moments that changed everything.

https://t.co/o5t2VhfN7F

#Leadership

[Ken Grady @GradyKen]

What tools do you use w/o thinking?

An email when a call would be better? A powerpoint just to make your point?

This week - @srigoletti & I talk about how to better use tech day to day & how to engage one another w/ intention.

https://t.co/Ft81uIvvyB

#leadership #podcast

[Vala Afshar @ValaAfshar]

“You don’t have to do it the way you’ve always done it.

If we’ve learned anything in the last two years, let it be this one thing.”