Dr G

Service innovation, experience design, marketing operations and digital business... Telco Data Monetisation Programme Director... Thoughts my own

[Renew Democracy Initiative @Renew_Democracy]

A balanced and thoughful take on the CRT culture war from RDI advisor @anneapplebaum. The health of our democracy depends on citizens who "keep looking at books, history, society, and politics from different points of view."

[Jan Schmiedgen | @[email protected] @janschmiedgen]

Today is my pointers-day: 👇👇👇 > If we'd all use #sdlogic, #circulareconomy, or #biomimicry thinking, no one would mix this up for "productivity" ...

[MyCustomer @MyCustomer]

Minimise the risks of implementing a new CRM/CX system by changing how you manage change, says @GrahamHill. https://t.co/UJaYoD1Wty #custexp #changemanagement

[European Customer Experience Organization ECXO.org @EuropeanCXOrg]

We are delighted to have you onboard, @GrahamHill, and we are looking forward to our collaboration in Europe and beyond. https://t.co/RLGEiZGXqn
#customerexperience #experiencedesign #EmployeeExperience #CX @silvanabuljan @antgrasso @enrique_gomeza @RicardoSGulko @adrianswinscoe

[Patricia Merchan @patriciamerch10]

The approach to change works best if based upon sequential phases. That’s how you minimise the risks of implementing a new #CRM / #CX system. says @GrahamHill
#custexp #changemanagement @Mycustomer

https://t.co/Jk9wPZYNcF

[Thomas Wieberneit @[email protected] @twieberneit]

A very engaging and insightful #CRMKonvo on #customerjourneymanagement #customerjourneyorchestration with @GrahamHill . There have been important contributions by @krislynnkelly, Ray Gerber and Prem Kumar Aparanji https://t.co/PT4pMURsM6. MyPoV: Extremely valuable

[European Customer Experience Organization ECXO.org @EuropeanCXOrg]

Is service design different to experience design? https://t.co/EgWIEcBDlK @GrahamHill
#customerexperience #cx #servicesdesign #experiencedesign

[MyCustomer @MyCustomer]

"Should we design experiences for brands or customers?" asks @GrahamHill https://t.co/nDjVWr5kXk #custexp #CX #custserv

[MyCustomer @MyCustomer]

Minimise the risks of implementing a new CRM/CX system by changing how you manage change, says @GrahamHill. https://t.co/UJaYoD1Wty #custexp #changemanagement

[Helen Dale (not on your team, but always fair) @_HelenDale]

There is nothing so permanent as temporary government overreach. https://t.co/evlkoPhwYJ

[Gabriele Carboni @gabbariele]

@GrahamHill I have created this tool as a community give back. A contribution to the marketers entrepreneurs and managers sharing with me the path so far. This canvas simplifies the fundamental of a digital marketing strategy: https://t.co/LSFlXFrFTN

[Dr G @GrahamHill]

@MissIG_Geek @tim2040 @PaulbernalUK Another good read. I read it a few years ago. You might like Haidt’s Heterodox Academy (https://t.co/2WDTct3qjV) set up to get people with different views talking to each other. I am not sure you would like his ‘The Coddling of the American Mind (https://t.co/7YPYbWUkA8)

[Dr G @GrahamHill]

@gabbariele Thanks. I will have a look :-)

[Dr G @GrahamHill]

@MissIG_Geek @tim2040 @PaulbernalUK Michael Sandel on ‘The Tyranny of Merit’ https://t.co/Ri968lAAFB
Read it after you have read ‘Justice’ https://t.co/djGiI1sG0Z and ‘What Money Can’t Buy: The Moral Limits of Markets’ https://t.co/S0gBnOiRKn

[Dr G @GrahamHill]

@prem_k I see Germans everywhere in my local Aldi and Lidl supermarkets… The end is nigh!

[Dr G @GrahamHill]

@Snowded on why you should never waste a good crisis, particularly one you have purposefully made yourself https://t.co/BO73RcgTEh

[Dr G @GrahamHill]

@simonlporter @_HelenDale on why firms should stop trying to act as through employees are part of its big, happy family… Learning from Roman Libertas https://t.co/2znGiLZITI

[Dr G @GrahamHill]

@jeffsussna @gordonr Unfortunately, Grönroos recent papers, in particular his recent papers on Customer Dominant Logic is more hair-splitting than a coherent criticism of #sdlogic

[Dr G @GrahamHill]

@prem_k @jeffsussna @claptonline Hi Prem. What is interesting is how services become more like products at the same time as products try to become more like services. Albeit for different economic reasons. #servitisation #productisation