@PratyakshPatel4@PratyakshPatel4 We regret the inconvenience caused. App removals are actions taken by Google Play Store based on their policies. However, please reach out to us at [email protected] with your details, and our team will be happy to assist you in resolving this issue on priority.
@sharma_tathastu@sumjain Hi @sharma_tathastu,
We sincerely regret the experience you've had and understand your concern.Our team has been notified and will connect with you shortly to investigate and help resolve the issue on priority. Thank you for bringing this to our attention.
Regards,
Graphy Support
@MRITUNJ18077988@unacademy Hi @MRITUNJ18077988, We sincerely apologize for the inconvenience caused. Please share the creator details along with the issue summary over email at [email protected]. We will escalate this to the relevant team and get it resolved on priority.
Regards,
Graphy Support
@comfortearning@unacademy@gauravmunjal@RomanSaini@hemezh Hi @comfortearning , We’re really sorry to hear about your experience. This isn’t the impression we want to leave. As per our policy, a refund isn’t possible in this case. However, we’re here to support you and would be happy to help you grow and manage your business on Graphy.
Their apps have been removed from Google Play, directly impacting their businesses and their
end users who rely on these educational apps daily.
The Play Console still shows "Appeal submitted" with no update since Mar 10.
It has now been 8 days with NO response and NO review initiated.
WHY THIS IS URGENT:
This is not just our developer account — multiple independent creators who have authorized us to publish their apps are affected.
@sandeshharkut @unacademy@gauravmunjal Hi @sandeshharkut
We’re really sorry to hear about your experience. We’ve escalated your concern to the concerned team, and someone will be reaching out to you shortly to assist you.
Thank you for your patience.
Regards
Graphy Support
@CuteOwlEdu@unacademy Hi @CuteOwlEdu , Thank you for bringing this to our attention. As per your request, someone from our senior management team will connect with you shortly to address and resolve your concern. We appreciate your patience.
Regards,
Graphy Support
@CuteOwlEdu@unacademy Hi @CuteOwlEdu, Thank you for bringing this to our notice. We’ve raised this with the concerned team, and your CSM will reach out to you shortly to discuss the issue and assist you further.
Regards
Graphy Support