Griffin Tech Support

The world-class support team for @GriffinTech! How can we help?

[Griffin Tech Support @Griffin_Support]

@UAEYE1 Thank you for your email and your interest! Unfortunately, we do not ship to that location at this time. I'm sorry about that! Please let us know if we can help with anything further.

[Griffin Tech Support @Griffin_Support]

@mcksco Hello,

I am sorry to hear about this issue. Sadly batteries do drain over time and if the battery is left to sit without use it will discharge slowly. It is likely this unit was sitting on a shelf at a local store and that this is how this happened. I am sorry for the issue

[Griffin Tech Support @Griffin_Support]

@dustsweatblood You can test the cable on a device not running iOS 12. If the cable works them you are having the issue most iOS 12 users are having. If it does not work correctly on a non iOS 12 device then please contact [email protected]. They can help you further.

[Griffin Tech Support @Griffin_Support]

@RMo_Esq Please reach out to [email protected] They will be able to help you further.

[Griffin Tech Support @Griffin_Support]

@SeeSome Hello,

Unfortunately with iOS 11 and 12 switching to a 64 bit Apps system our old 32 Bit Apps will no longer be supported for sale. We are looking into updating so that the premium version can work with the new iOS but as this is a much older program this may not be possible.

[Griffin Tech Support @Griffin_Support]

@Chrisfrom3TFM This case is being developed from the ground up. We must have the device in hand to being development and only received the Max at the same time as the public. Please bear with us while we design and certify this case.

[Griffin Tech Support @Griffin_Support]

@BethJones2294 Hello,

Please reach out to [email protected] they will be able to help you with this matter.

[Griffin Tech Support @Griffin_Support]

@iosjb2 Hello. I believe we spoke on Facebook and this issue has been addressed. If this is not correct please reach out to support at support@griffintechnology,com They will be able to help you further.

[Griffin Tech Support @Griffin_Support]

@ClementGzl Looks like one of the wrong stickers was placed on the box. We will reach out to the warehouse. Thank you for letting us know.

[Griffin Tech Support @Griffin_Support]

@cloosieloo I'm sorry your product was defective. Please submit an email to warranty and they can get you a new cord asap. >> https://t.co/hL3IUBaSdB

[Griffin Tech Support @Griffin_Support]

@REALccooldean I'm sorry your product was defective. Please submit an email to warranty and they can get you a new cord asap. >> https://t.co/QdYzNRo1XK

[Griffin Tech Support @Griffin_Support]

@blackkittiecat No, you can check it out and purchase here. >> https://t.co/WQAGtGyCIF

[Griffin Tech Support @Griffin_Support]

@Chrisfrom3TFM Still TBD. I will let the product team know your suggestion. The extreme is our comparable update. >> https://t.co/HVdfkcSYDR

[Griffin Tech Support @Griffin_Support]

@Chrisfrom3TFM You can check it out and purchase here >> https://t.co/AdMUgEHAmx

[Griffin Tech Support @Griffin_Support]

@lisamareedom @GriffinTech @iPhones4Autism I looked into this, this should be en-route. Unfortunately once the USPS releases an item for international distribution, there is no way for them or the seller to track it.

[Griffin Tech Support @Griffin_Support]

@lisamareedom @GriffinTech @iPhones4Autism Our apologies for the delay, Please go to https://t.co/UBxoAUISRX & complete the form, this is the more direct support channel. Your package did ship on the 10th of July & is held in customs. "shipment was received at 9:25 pm on July 10, 2018 in LOS ANGELES, CA

[Griffin Tech Support @Griffin_Support]

@robclevedonuk @GriffinTech @tescomobile I'm so sorry to hear you weren't happy with your purchase! If you think your screen shield was defective, please get in touch with our support team: https://t.co/ghSVaZIry1

[Griffin Tech Support @Griffin_Support]

@YasserM86 @GriffinTech Hi Yasser. Unfortunately I don't have anything to announce on the 100W model. The original BreakSafe will charge the 15" MacBook Pro, but not to spec. It will charge considerably slower than the USB-C cable included with your MacBook Pro.

[Griffin Tech Support @Griffin_Support]

@ConnNowgroup @GriffinTech There aren't any apps designed especially for our stylus, unfortunately, Our capacitive stylus is designed to work just like your finger, so any app that works with a finger swipe or tap will also work with our stylus.