Tesco Mobile

👋 Welcome to the official Tesco Mobile Twitter! Follow us for all of the latest news & tips 👌 Got a Q? We're here to help 9am-7pm weekdays, 10am-6pm weekends.

[Tesco Mobile @tescomobile]

@AnnieTEPorter Hi Annie, I am sorry to hear that your service issues have caused you to leave us. If you need help with anything please let us know - Zoie

[Tesco Mobile @tescomobile]

@ChefConsultant I can see you have been in private message with us on Facebook. You can continue that conversation. - Zoie

[Tesco Mobile @tescomobile]

@ChefConsultant We cannot discuss this public, as we will need to clear security in order to gain access to your account. Please reach out via DM, if you do decide you would like help with this - Zoie

[Tesco Mobile @tescomobile]

@marcowil Hi Mark, we do not have a minimum speed guarantee, as we are a mobile service provider this is not feasible. If you have noticed a drop in service have you checked here https://t.co/GBKTIkgg5x to see if there are any issues in your area - Zoie

[Tesco Mobile @tescomobile]

Hey Julie. Sorry to hear this. It's outlined in the terms of our agreements that we're unable to guarantee a fault-free service. Our teams would always fix any issues as soon as possible. If you contact us again once the issue has been resolved, we'll take a look at the billing - Harry

[Tesco Mobile @tescomobile]

@jordanabbott93 Hey Jordan. I'm really sorry to hear about this. Please send us a DM with the mobile number and more info on what happened so we can feed it back internally - Harry https://t.co/ZsZ8aLI7k4

[Tesco Mobile @tescomobile]

@_JamesBaker92 Hey James. Sorry to hear this. Please refrain from using language of this nature. We're here to help. If you need help with signal issues at the moment, please drop us a DM with some more info - Harry https://t.co/ZsZ8aLI7k4

[Tesco Mobile @tescomobile]

@ChefConsultant Hi Damian, I am sorry to see this as advised previously please pop me over a DM and so I can help further. I would advise removing your number as this is a public post. - Zoie

[Tesco Mobile @tescomobile]

@C2tC88 Hi there. Sorry to hear this. Please reach out to Tesco directly for help on @Tesco - Harry

[Tesco Mobile @tescomobile]

@ChefConsultant We usually advise to remove any personal information from public tweets as it can be visible across the platform. We understand how frustrating this must be for you. Please send us a DM with the details requested so we can help further - Harry

[Tesco Mobile @tescomobile]

@SallyF100 Hi Sally, I am so sorry to hear this has happened. So I can best help please send us over a DM - Zoie

[Tesco Mobile @tescomobile]

@pcarrollmusic1 Yes we are, but we cannot guarantee upload and download speeds. Have you checked the link above to see if there are any issues - Zoie

[Tesco Mobile @tescomobile]

@PieMashTour Hi there, we do not have an agreement with Underground Wi-Fi supplier. - Zoie

[Tesco Mobile @tescomobile]

@andy_whitty Hi Andy. Thanks for reaching out, I'm really sorry to hear this. After checking the postcode I can confirm there are no reported issues at this time, can you please send over a private message with your mobile number so I can help from there - Emily https://t.co/ZsZ8aLI7k4

[Tesco Mobile @tescomobile]

@SeanP321 I'm really sorry to hear this Sean, our engineers will be aware and will aim to restore your service as soon as possible. Please use the link provided previously to check for updates on the matter - Emily

[Tesco Mobile @tescomobile]

@ryryTrath Hi Ryan. I'm sorry to hear this, please open https://t.co/QDhmvRQpJR and enter your location. If it shows that the engineers are aware of an issue, they'll be working to restore service ASAP. You can sometimes register for updates too - Emily

[Tesco Mobile @tescomobile]

@DrGladimir Please call the number provided so a colleague can assist further - Emily

[Tesco Mobile @tescomobile]

@DrGladimir I'm really sorry to hear this, if you are looking to cancel your phone contract within your cooling off period, please call 03453014455 for further support - Emily