Tesco Mobile

👋 Welcome to the official Tesco Mobile Twitter! Follow us for all of the latest news & tips 👌 Got a Q? We're here to help 9am-7pm weekdays, 10am-6pm weekends.

[Tesco Mobile @tescomobile]

@Joseph_Plant Hey Joe. Sorry to hear this. If the phone has connected to mobile data during this process, this could use a large amount of data due to what's involved when updating your phone. If you need to add more data, you can do so here: https://t.co/C5WDjzA1FY - Harry

[Tesco Mobile @tescomobile]

Hi there. Sorry to hear that, please open https://t.co/pADYLzZIyl and enter your location. If it shows that the engineers are aware of an issue, they'll be working to restore service ASAP. You can sometimes register for updates too. If there are no known issues, please let us know - Harry

[Tesco Mobile @tescomobile]

@ChrisStansburyU Hey Christopher. Thanks for flagging this. Where are you seeing this message? Could you send us a DM with the link and some more info please? - Harry https://t.co/ZsZ8aLI7k4

[Tesco Mobile @tescomobile]

@Ds169055 Thank you for getting in touch. We're so sorry to hear about the issue your facing with logging into your Tesco mobile account. Please send us a private message so that we can look into this for you.

[Tesco Mobile @tescomobile]

@argeeBG9 Hi there. Sorry to hear this. Please send us a DM with some more info on what's happened so we can help further - Harry https://t.co/ZsZ8aLI7k4

[Tesco Mobile @tescomobile]

@AutumnPowell21 Hey Autumn. Sorry to hear this. Please send us a DM with some more info on what's happened so we can help further - Harry https://t.co/ZsZ8aLI7k4

[Tesco Mobile @tescomobile]

@thech1ef Hi John. I'm really sorry to hear this. Please send us a DM with more info on what the refund is for and what's happened. We'd like to look into it for you - Harry https://t.co/ZsZ8aLI7k4

[Tesco Mobile @tescomobile]

@spyderkay1979 I've replied to your DM - Harry

[Tesco Mobile @tescomobile]

@kozel_zahradnik Hi, you've actually contacted Tesco Mobile UK. You can get in touch with Tesco Mobile Ireland here https://t.co/g1nPOHypj0 and they'll be able to help you out 👍🏻

[Tesco Mobile @tescomobile]

@62MAboveTheDock Hi there. Sorry to hear this. Please check here: https://t.co/O50q193cVs for help with spam/nuisance calls - Harry

[Tesco Mobile @tescomobile]

@WHU689 Hi there. Sorry to hear this. I can see that you've also reached out via DM. We'll respond from there - Harry

[Tesco Mobile @tescomobile]

Freeze the price of your phone plan, with Clubcard Prices.

That way you don't need to worry about mid contract price rise.

#Tescomobile #Frozenprices #Clubcard #Supermarketmobile

[Tesco Mobile @tescomobile]

Thank you for getting in touch. We're sorry to hear that you're experiencing issues with the network.

When a mast is showing as busier than normal, this means there is a high volume of traffic on the mast. It does not mean there is no signal available, but network performance may be impacted because a large number of customers are connected to it at the same time.

Unfortunately, we are unable to provide a timescale for when traffic levels may return to normal, and we apologise for any inconvenience this may cause.

[Tesco Mobile @tescomobile]

@RaymondDocwra Thank you for getting in touch. We're so sorry to hear about the issue your facing with the network. Please send us a private message so that we can look into this for you.

[Tesco Mobile @tescomobile]

@jojwoz Hi there. I'm really sorry to hear this. I can appreciate how concerning it must be, especially given the circumstances. Please send us a DM with some more info so we can help - Harry https://t.co/ZsZ8aLI7k4

[Tesco Mobile @tescomobile]

Hi there. Sorry to hear that, please open https://t.co/pADYLzZIyl and enter your location. If it shows that the engineers are aware of an issue, they'll be working to restore service ASAP. You can sometimes register for updates too. If there are no known issues, please let us know - Harry

[Tesco Mobile @tescomobile]

@EGTFPro Hi Leon. Thanks for reaching out, we regularly review our prices and packages to ensure we remain competitive, we'll ensure to take your comments on board - Emily

[Tesco Mobile @tescomobile]

@AngieMessages I'm truly sorry for any inconvenience caused by the situation at hand. Tesco Mobile has always ran over O2's network, if you need any further support or have any questions regarding our network, roaming or your tariff, please continue the conversation over DM - Emily

[Tesco Mobile @tescomobile]

@LookingBack22 Hi Anthony. I'm really sorry to hear your wife is having difficulty with her texts, can you please send over a private message with the number in question and some more detail regarding the issue at hand? I'd like to help - Emily

[Tesco Mobile @tescomobile]

@droopys777 Hi there. Sorry to hear this. Please reach out to Tesco directly for help with this. They'll be able to advise further - Harry