Groupon Investor Relations

Investor relations for Groupon, Inc. (NASDAQ: GRPN). Company announcements, event notices, & links to material posted on Groupon’s investor relations site.

[Groupon Investor Relations @GrouponIR]

If you missed yesterday's session catch up now: CEO @dusenn & CFO @ranakash sat down with @NickNemo17 to discuss our transformation and their journey at Groupon so far.

https://t.co/e5TfTQUiEn

[Groupon Investor Relations @GrouponIR]

Introducing the AI Builder Pack. Build a website, app or agent powered by Groupon deals. You bring the idea and the audience, we bring the deals and the checkout.

Waitlist open now: https://t.co/gmuCjsFwAo

Full Details here: https://t.co/YI7r8WglGj

[Groupon Investor Relations @GrouponIR]

"I call him the re-founder of Groupon."

CFO @ranakash on how CEO @dusenn's conviction convinced him to leave investing and take the job. Full conversation with @NickNemo17 pinned at the top of our feed.

[Groupon Investor Relations @GrouponIR]

Today @ 10amCT/11am ET/5pmCET.
CEO @dusenn, CFO @ranakash, and @NickNemo17.
Live, unscripted, right here.

https://t.co/e5TfTQUiEn

[Groupon Investor Relations @GrouponIR]

11:00am ET/5pmCET tomorrow. CEO @dusenn, CFO @ranakash, and @NickNemo17. Thirty minutes, unscripted, live right here.

https://t.co/e5TfTQUiEn

[Groupon Investor Relations @GrouponIR]

Join us live Sept. 10 @ 10amCT/11amET/5pmCET as CEO @dusenn & CFO @ranakash sit for a video interview with @NickNemo17.
https://t.co/e5TfTQUiEn

[Rvx @rvx_cz]

$GRPN PEOPLE SERIES — #2: GIOVANNI LAGASIO

The first person in this series, Adi Rajkumar, was about local marketplace execution.

Giovanni Lagasio is about something different:

How do you take complex global operations and rebuild them around AI, product thinking and operational rigor — without losing the customer in the process?
Groupon introduced Giovanni as SVP, Global Operations.
And his background makes the mandate interesting.

Giovanni isn’t just an AI strategist.

He is an operator working at the intersection of AI, product and global operations.

Groupon describes him as an executive with more than a decade of experience transforming large-scale fintech, e-commerce and technology organizations, building intelligent systems that improve growth, resilience and operational excellence.

Before Groupon, he worked across:

Klarna
Uber
Just Eat
Google

At Klarna, Giovanni led global Product and Operations teams across:

• Fraud
• AML
• Banking
• B2C
• B2B

His work spanned multiple countries and an organization of 5,000+ employees, with a focus on modernizing service delivery, improving compliance and accelerating innovation.

Before Klarna, Groupon says he led multi-market operational transformations at Uber, Just Eat and Google, producing measurable improvements in efficiency, revenue and customer satisfaction.

That background matters because Groupon’s challenge is not simply:

“How do we use AI?”

The harder question is:

How do you embed AI into the operating system of a global marketplace so that it changes how the company actually works?

At Groupon, Giovanni leads the global operations agenda.

His mandate includes:

• building greater operational rigor
• optimizing end-to-end processes
• harmonizing operations across regions and channels
• strengthening AI capabilities across operations and customer experience

And unlike many corporate AI stories, we already have something measurable.

Customer support.

Groupon says its AI assistants, knowledge base and decision trees are now built and managed in-house, rather than depending on external providers.

And the change in automation has been significant:

AI now resolves more than 80% of customer-support conversations.

At the beginning of the year, that number was around 40%.

One important caveat: Groupon does not define what “resolved” means in this metric.

Does it mean the customer’s problem was actually solved — or simply that the conversation ended without escalation to a human?

That distinction matters.

It is the difference between true resolution and deflection, and it is the single metric I’d most like Groupon to define more clearly.

Even with that caveat, the move from ~40% to 80%+ tells us something important:

AI is now handling a materially larger share of Groupon’s support workflow in production, not just in pilots or demos.

But support automation is only part of the story.

Groupon also says AI now scans deals every day to identify potential problems before they spread — helping merchants improve and allowing Groupon to intervene earlier.

That connects directly to one of Groupon’s biggest historical challenges:

trust.

The company’s own customer-experience material ends with a very simple objective:

“a Groupon you can trust.”

This is why I find Giovanni interesting.

His background is not:

“AI expert joins Groupon.”

It is closer to:

Klarna → complex global product & operations
Uber / Just Eat → multi-market operating environments
Google → technology at scale
Groupon → AI + operations + customer experience

Of course, that alone does not prove the turnaround.

The real test is whether better operations eventually translate into:

fewer customer problems
→ lower friction
→ stronger trust
→ better retention
→ higher purchase frequency

The first parts of that chain are already becoming measurable.

Sources: Groupon leadership materials, Groupon LinkedIn, Groupon customer-experience materials.

[Groupon Investor Relations @GrouponIR]

If you missed today's X Spaces Q&A, listen to the full recording here: https://t.co/3UE6FvwRJN.

$GRPN

[Groupon Investor Relations @GrouponIR]

Per @czyolotrader's Q: As an example of how we are seeing AI as a new distribution opportunity, head to this great spa deal (https://t.co/NBPAnLoL0T) at Hotel Saint Louis, and click on the “Ask Groupon” AI assistant to the bottom right of "What Customers Loved”

[Groupon Investor Relations @GrouponIR]

https://t.co/WE02bXSYqY

[Groupon Investor Relations @GrouponIR]

We go live at approximately 11:45am ET today.

CEO @dusenn and CFO @ranakash, will be ready to take your questions.

https://t.co/VZM5kkvMV2

$GRPN

[Groupon Investor Relations @GrouponIR]

We believe the best things in life happen offline. As the world gets more digital, we think demand grows for real, in-person experiences, and for the ways people find them.

@dusenn and @ranakash go live tomorrow, ~11:45am ET. Last call for questions, reply here or email [email protected].
https://t.co/SOv2LQvAeA

[Groupon Investor Relations @GrouponIR]

AI now reads customer experiences across our marketplace and flags deals that need to improve.
We've remediated or removed hundreds that didn't meet the bar.

Ask @dusenn and @ranakash about it live, Tues. ~11:45am ET. Reply here or email [email protected] with questions. https://t.co/SOv2LQvAeA

[Groupon Investor Relations @GrouponIR]

$GRPN AI now builds tens of thousands of hyperlocal campaigns. Engineering output per dev. has more than doubled in six months. That's Project Foundry.

@dusenn and @ranakash go live Tues. ~11:45am ET. Questions: reply here or [email protected]

https://t.co/SOv2LQvAeA

[Groupon Investor Relations @GrouponIR]

@czyolotrader @dusenn @ranakash Thank you for your questions, we will add them to the queue and answer as many as time allows.

[Groupon Investor Relations @GrouponIR]

On Tuesday, August 25 at approximately 11:45 a.m. ET, Groupon CEO @dusenn and CFO @ranakash will host a live X Space for investors.
Have a question? Reply to this post or email [email protected]. We'll answer as many as we can live.
The session will be recorded and available for replay.

https://t.co/SOv2LQvAeA

$GRPN

[Groupon Investor Relations @GrouponIR]

@rvx_cz @ranakash @rvx_cz Thank you for your questions. We will add these to the queue for Tuesday's Spaces event. We hope you tune in and thank you for your interest in $GRPN!

[Groupon Investor Relations @GrouponIR]

"It's something you don't buy from a company you don't trust."

Our CEO Dusan Senkypl on @YahooFinance yesterday: on mystery getaways, the company's transformation, and where Groupon goes next.

https://t.co/Kzyw0kbGC3

$GRPN

[Rvx @rvx_cz]

$GRPN

This is what Groupon means when it talks about becoming AI-native.

A year ago, Groupon’s Data Platform Reliability team was spending most of its time on repetitive operational work — triaging alerts, digging through logs, investigating failures and following remediation playbooks.

So they built an AI DataOps Agent using Google ADK.

It doesn’t just diagnose problems.

With guardrails, it can actually take action:
• rerun failed jobs
• scale clusters
• trigger workflows
• reset watermarks
• clean staging data
• escalate to humans when needed

And now it’s operating at real scale.

Over the last 90 days:

6,640 alerts
3,917 issues investigated
~59% coverage
11.2 min median first response
7.8/10 human-rated accuracy

The most important part?

Groupon didn’t reduce the operational scope.

They changed who does the first mile of the work.

Engineers are being moved away from repetitive remediation and toward higher-leverage work — including large-scale data platform migrations and product development.

This is where the AI story at Groupon gets interesting:

Not AI slides.
Not buzzwords.

Real automation → higher engineering productivity → lower operating friction → more capacity for growth.

$GRPN