GWR

We are GWR. Here to help between 06:00 and 23:00 Monday to Friday, and 07:00 and 23:00 at weekends. Your Train adventures start here!

[GWR @GWRHelp]

@BTrewhela5118 Of course, I will raise this for review with the correct team. I do apologise for this. - Ava

[GWR @GWRHelp]

Good evening,
I am sorry you feel the price of this ticket is too high. These fares are regulated by the government, and several different factors are considered when setting them, such as track access charges. We offer advance singles, which are cheaper if the more flexible ticket price is too high. I will record your feedback on this. - Ava

[GWR @GWRHelp]

@BTrewhela5118 I do apologise to hear this, and I can understand how frustrating this can be. - Ava

[GWR @GWRHelp]

@suemsymes02 I am glad to hear this has been resolved. I hope you have a lovely rest of your evening. - Ava

[GWR @GWRHelp]

@suemsymes02 I do apologise to hear this and thank you for explaining for me. Could you please ask for them to speak to the staff at Taunton station about this request? - Ava

[GWR @GWRHelp]

✅ Travel Update - 11/07 ✅
Due to a shortage of train crew between Westbury and Swindon disruption is expected until 21:30 11/07.

Train services between Chippenham and Trowbridge via Melksham are returning to normal.

Disruption is expected until 21:30
Check your journey at https://t.co/G8kUCPI5bv and follow us for updates.

[GWR @GWRHelp]

@kathystirling I do apologise for this. I have managed to find this service on my system now. This seat has now been amended for you. - Ava

[GWR @GWRHelp]

@DanielJamesFin3 Good Evening,
I am glad to hear you are having a lovely experience on board our services today. I will ensure this is passed on to the team. I hope you have a lovely rest of your day. - Ava

[GWR @GWRHelp]

✅ Travel Update - 11/07 ✅

Disruption caused by a points failure at Port Talbot Parkway has now ended.

Services are no longer affected by this problem.

Check your journey at https://t.co/FUh5xp6dAO and follow us for updates.

[GWR @GWRHelp]

Good evening,
I do apologise for this and I can understand how frustrating this can be. If you arrive at your destination 15 or more minutes late because your GWR train was delayed or cancelled, you can claim Delay Repay compensation. Please keep your ticket and visit https://t.co/Cq0Fl6k2CN. - Ava

[GWR @GWRHelp]

@Carolestfc1 Thank you for this. I do apologise. They do keep on popping up, and we do keep on reporting them. Could we please ask you to also report this page? - Ava

[GWR @GWRHelp]

@kimstfc71 You're welcome. - Ava

[GWR @GWRHelp]

@cadaoashh Good Evening.
I am sorry to hear this. I have raised this with our control team, and I will await a response from them on this matter. I will update you once I hear back from them. I do apologise for the wait. - Ava

[GWR @GWRHelp]

@Carolestfc1 To raise a formal complaint for investigation, please fill in our complaints form at https://t.co/SqRfLe1ojp. The customer support team will be in touch as soon as they can. - Ava

[GWR @GWRHelp]

@kimstfc71 To raise a formal complaint for investigation, please fill in our complaints form at https://t.co/SqRfLe1ojp. The customer support team will be in touch as soon as they can. - Ava

[GWR @GWRHelp]

I do apologise for this. Our trains do have a coolant system on board, but I apologise that it does not seem to be working, and I understand how uncomfortable this must be. Please do feel free to get off at the next station and take another service, or speak to a member of staff on board if you need assistance. - Ava

[GWR @GWRHelp]

I do apologise for this. Our trains do have a coolant system on board, but I apologise that it does not seem to be working and I understand how uncomfortable this must be. Please do feel free to get off at the next station and take another service, or speak to a member of staff on board if you need assistance. - Ava