Haslemere Commuter

An ex-@SW_Help commuter hibernating from Twitter until the coronavirus crisis is over

[Haslemere Commuter @HSLcommuter]

@hammerdivone @SW_Help @swtrains_watch Understand that the reason for not having advance tickets may be journey time related - however Winchester is 55 minutes from Waterloo (less than journey to Liphook and roughly equal to Haslemere) though advance tickets are sold on that route.

[Haslemere Commuter @HSLcommuter]

@wightlinkferry As a multilink holder regularly going back and forth to the Isle of Wight it is quite disappointing that the last Cat from Portsmouth is at 16:15 - this is utterly useless for commuters

[Haslemere Commuter @HSLcommuter]

@SW_Help What is the formation of the 10:45 PMH-WAT tomorrow, please?

[Haslemere Commuter @HSLcommuter]

@SW_Help please could you provide me with the formation of the 0800 Waterloo to PMH tomorrow?

[Haslemere Commuter @HSLcommuter]

@RexKram55112378 Out of interest - any idea why 1P01 is run? Seems strange to have a service leaving Waterloo as late as 00:50

[Haslemere Commuter @HSLcommuter]

Making good use out of my new @SW_Help season ticket thanks to the @AshValeCommuter changeover method

[Haslemere Commuter @HSLcommuter]

@SW_Help Lovey - thanks AJ

[Haslemere Commuter @HSLcommuter]

@SW_Help Please could you provide me with the train formation of the 16:23 HSL-PMH and which coach the bike racks are in?

[Haslemere Commuter @HSLcommuter]

Very good service this morning from @GWRHelp - would be good to have these trains on the Waterloo to Portsmouth line...

[Haslemere Commuter @HSLcommuter]

@timbo2050 Fortunately not! Just making use of my gold card free tickets...

[Haslemere Commuter @HSLcommuter]

@SW_Help Would just like to pass on my thanks to Toby, your guard on the 16:20 Waterloo to Exeter - exceptional service walking through the train checking if any customers need any help with their journey due to the delays - extremely impressed @swtrains_watch

[Haslemere Commuter @HSLcommuter]

@British_Airways No worries, thank you Khalil - DM sent

[Haslemere Commuter @HSLcommuter]

@British_Airways - promised a call back by your call centre 3 weeks ago regarding making a booking using a voucher, still no response and can not get through on phone. Please could you assist.

[Haslemere Commuter @HSLcommuter]

@Sarah99Linc @the1knownasimon @swtrains_watch @ehmur @grantshapps @CommonsTrans Yes you can backdate to 17/03 providing you did not use your ticket in that window. You should do this by emailing SWR customer services with your route change details (make it explicitly clear that you would like this actioned from 17/03)

[Haslemere Commuter @HSLcommuter]

@SW_Help @Hammered1966 @SW_Help Will statutory interest of 8.10% be paid should the refund take over 14days? @swtrains_watch @ABCommuters @grantshapps
https://t.co/QoV7OW421c

[Haslemere Commuter @HSLcommuter]

@Sarah99Linc @swtrains_watch @ehmur @grantshapps @SW_Help @CommonsTrans You can avoid being £000s out of pocket by looking into changing the route of your ticket as below (even if you won’t use the new ticket regularly)
https://t.co/BcHezlFxcK

[Haslemere Commuter @HSLcommuter]

@grantshapps @swtrains_watch @grantshapps Thank you for this.
I understand that SWR are unable to process any refunds on season tickets, meaning many customers are £000s out of pocket in a time where many are furloughed (they are also still charging an admin fee) - might you be able to follow up, please?