Hayley Sutherland

AI analyst @IDC. Current focus areas include #conversationalAI, text & speech #AI, #search & #knowledgediscovery. Tweets are my opinion & not IDC’s.

[Hayley Sutherland @HSutherlandAI]

Home after a fun and informative few days at @Verint Engage 2025! Lots of great discussions to process. For now, enjoy these pictures of my dog Ludo, who’s taken over a blanket from the 2020 virtual event as well as this year’s stuffed Verint bot 😂
#verintengage25

[Hayley Sutherland @HSutherlandAI]

In a packed ballroom for @RituJyoti’s speech on unlocking the value of #GenerativeAI! No surprise, this tech is going to be a big disruptor. @IDC #IDCDirections

[Hayley Sutherland @HSutherlandAI]

@Verint explains how its open platform & pre-trained models/bots will help organizations leverage new #innovations in #GenerativeAI - now and down the road

#AI #ConversationalAI #bots #verintanalystdays

[Hayley Sutherland @HSutherlandAI]

@Verint showing how AI is infused throughout the #contactcenter lifecycle

#AI #ConversationalAI #verintanalystdays

[Hayley Sutherland @HSutherlandAI]

Another beautiful day in Paradise Valley! @Verint #verintanalystday

[Hayley Sutherland @HSutherlandAI]

Making friends with Nacho the beer burro - thanks @Verint for introducing us! He can come home with me right?

[Hayley Sutherland @HSutherlandAI]

According to @Genesys, good #conversational #AI improves #agent #productivity by 14%!

[Hayley Sutherland @HSutherlandAI]

#Xperience23 morning keynote - per Olivier Jouve, “we have entered a new age fueled by the power of #generative & #predictive #AI”

@Genesys #conversationalAI #artificialintelligence #GenerativeA

[Hayley Sutherland @HSutherlandAI]

(On a less serious note - kudos to the @Verint creative team, these bots are adorable!)

[Verint @Verint]

Verint delivers a vast team of specialized bots to augment your workforce. Each one of these special bots can do something really well, including knowledge management, forecasting, compliance, agent coaching, and many more. This is how you supercharge your workforce! #Engage23

[Hayley Sutherland @HSutherlandAI]

@verint on the importance of #knowledge for #CX #engage23

[Verint @Verint]

Getting the right answers, to the right person, at the right time is critical to delivering #CX automation at scale. #Engage23

[Sheila McGee-Smith @McGeeSmith]

.@Verint Launches Open CCaaS Platform < Traditionally, companies start with the #CCaaS solution and then add #WEM, #Digital and #Analytics. Verint is challening this paradigm wiht #Open #CCaaS program #Engage23 https://t.co/9ba8zFJ9I8

[Hayley Sutherland @HSutherlandAI]

@Verint bringing #insights delivery & #knowledge discovery in a #conversational / natural language interface with Dora, its new “data insight bot”

#engage23 #nlp #search #knowledgediscovery #chatgpt #chatbots #bots #ai #ArtificialIntelligence #conversationalAI #LLMs

[Sheila McGee-Smith @McGeeSmith]

David Singer and Heather Richards introduce some of the new @Verint Specialty names, including Tina, Nate and Will #AI #engage23

[Hayley Sutherland @HSutherlandAI]

Per @Verint CEO Dan Bodner - “bots are not replacing people, they are assisting and augmenting people and making them more efficient & effective at their jobs”

#engage23 #ai #ArtificialIntelligence #ChatGPT #chatbots #bots

[Hayley Sutherland @HSutherlandAI]

@nvidia has released guardrails for its #LLM, NeMo, to help prevent hallucination:

https://t.co/eIVpAYxaUR

[Hayley Sutherland @HSutherlandAI]

for my #artist friends - a free tool, developed by @UChicago researchers, that makes it harder for #GenerativeAI to copy your work: https://t.co/TcTtSX1qsG

[Hayley Sutherland @HSutherlandAI]

re: #GenerativeAI for #search & #knowledgediscovery - it's worth noting that you can ask #ChatGPT to provide sources, but you will still need to validate that A) those sources exist and B) they do indeed say what they've been cited for: https://t.co/CgXThzwNEC

[Hayley Sutherland @HSutherlandAI]

My colleague Dave Schubmehl presenting on the synergies between #conversationalAI and #automation @dschubmehl @IDC #IDCDirections2023

[Hayley Sutherland @HSutherlandAI]

Great insights from @DanVesset on enterprise #data challenges today @idc #idcdirections