Susan Hackett

CEO of Legal Executive Leadership; Advancing legal and operational value in law departments. In the event of Twittergeddon, find me at lawexecs dot com

[Susan Hackett @HackettInHouse]

Absolutely! Which states are likeliest to be considering next?

[Susan Hackett @HackettInHouse]

Former LTN EIC Monica Bay, Mentor to an Entire Legal Tech Community, Passes Away at Age 74 https://t.co/IYSiTcNAec via @Legaltech_news - a loving tribute from the LTN team for a powerhouse influencer and mentor in our profession. You will be missed, Monica!

[Susan Hackett @HackettInHouse]

Communications w/biz people should be ongoing (not just end of year) and data driven (connected to corp strategies/metrics); present them as finance leaders consume numbers. A side benefit is that this also helps biz people better understand legal risk, too. ⁦@WIPLNetwork⁩

[Susan Hackett @HackettInHouse]

Pure gold - a decision tree for how to tell the story of a legal matter that requires explanation to the business… focusing on the numbers builds trust and u der scores value. Liz Lugones of ⁦@UpLevelOps⁩ ⁦@WIPLNetwork⁩

[Susan Hackett @HackettInHouse]

Liz Lugones of ⁦@UpLevelOps⁩ leads a panel to help legal leaders learn the language of business/better communicate with the CFO and business leaders about the value of legal work or the quantification of risk - with Jaci Lee of Flynn Restaurant Group. ⁦@WIPLNetwork⁩

[Susan Hackett @HackettInHouse]

⁦@WIPLNetwork⁩- Pure pleasure listening to Julisa Wdwards, Laura Wood, Leah Yardeger, and ⁦@HeatherDNevitt⁩ of ⁦@CorpCounsel⁩ discuss small legal team efficiency and innovation. Smaller teams are more driven, self aware and flexible in exploring solutions.

[Susan Hackett @HackettInHouse]

One more item off the bucket list … going to ⁦@WIPLNetwork⁩ events means the men’s rooms are converted for use by the most important people at the conference. They even brought us flowers. Hurray! Roosevelt Hotel and ⁦@CorpCounsel⁩ ⁦@lawdotcom⁩

[Susan Hackett @HackettInHouse]

Suzanna O’Donohoe of @LexisNexis w/ a fundamental truth: even if your change initiative has full buy/in, your team will still suffer discomfort and disruption in their work, and you need to get in front of that, including training and upskilling.

@WIPLNetwork @CorpCounsel

[Susan Hackett @HackettInHouse]

Mary Baker, SVP/Legal Ops for USBank, offers a terrific observation on the challenge to find the right talent for changed roles. As Boomers retire, each hire has to be assessed not for what they did, but what the role requires going forward.

@WIPLNetwork @CorpCounsel

[Susan Hackett @HackettInHouse]

People, Processes, Technology: in that order. Indira Cortez hat-tips @StephanieACorey for providing this frame for change thinking. Tech comes after you spend the necessary time with your people and processes: anything else is “cart before horse.”

@WIPLNetwork @CorpCounsel

[Susan Hackett @HackettInHouse]

Another amazing lineup for the panel on change management - it’s no surprise they’re all ops goddesses. Suzanna O’Donohoe (Lexis) Mary Baker (US Bank) ⁦@Indira Cortez⁩ (Marqueta) ⁦@StephanieACorey⁩ ⁦@UpLevelOps⁩

⁦@WIPLNetwork⁩ ⁦@CorpCounsel⁩

[Susan Hackett @HackettInHouse]

A fascinating/real conversation - on risk tolerance and balancing client priorities: in-house relationships drive risk assessment, advice and decisions; law firms can be captive to risk quantifications that lack situational nuance.⁦⁦

@WIPLNetwork⁩ ⁦@CorpCounsel⁩

[Susan Hackett @HackettInHouse]

Damn, girls! … Look at this power panel - ⁦@WIPLNetwork⁩ ⁦@CorpCounsel⁩ … legal professional royalty have landed in New Orleans.

[Susan Hackett @HackettInHouse]

⁦@WIPLNetwork⁩ ⁦@CorpCounsel⁩ ⁦@lawdotcom⁩ conference opens w/ a packed house for the ChatGPT discussion. ⁦@lucybassli⁩ killing it as part of an all-star faculty.

[Susan Hackett @HackettInHouse]

A tremendous loss to everyone who knew him: perhaps an even greater loss to so many others who didn’t, but who will benefit from his brilliance, tenacity and grace. I wish his family and inner circle peace.

He didn’t break the mold, he invented a new one we should all model.

[ronfriedmann @ronfriedmann]

ICYM the sad news
'A Founder’s Dream Advisor': Industry Fondly Remembers Legal Tech Trailblazer Michael Mills
@IMarathe https://t.co/Z9bZ88cvye
A big loss

[ABA Journal @ABAJournal]

Throwback Thursday: Here is this week's Throwback Thursday post, courtesy of our August 2007 cover and magazine! Read more here: https://t.co/nTMD99RnqM #throwbackthursday #abajournalthrowback #TBT

[Cat Moon @inspiredcat]

If the legal profession wants to lead in the Age of AI, then we need to think beyond and bigger than how AI can/will help us do work the way we now work.

Now, more than ever, we need the lawyer brain to exhibit curiosity, creativity, and an experimental mindset.

[Susan Hackett @HackettInHouse]

Now that we're LI besties, I know @benchiriboga13's handle and can share this directly! (and right there, my friends, is the power of #LegalGeek) @wearelegalgeek

[Susan Hackett @HackettInHouse]

Ben Chiriboga of NEXL tells us that - (he majored in neurosciences) - the human brain is wired to hear stories. It doesn’t really like or warm to facts. So relationship intelligence and client journeys is where legal BD/mrktg is going, pushed by AI (which de-personalizes law)

[Susan Hackett @HackettInHouse]

I mis-typed Malcom’s name, so it’s corrected here. Look him up for sure !

[Susan Hackett @HackettInHouse]

⁦Malcolm Glenn of MG Equity Consulting Is connecting the dots so internal leaders can make the best biz case to drive equitable change in organizations. In-house legal teams are primary leaders with outsize impact in driving this change … ⁦@wearelegalgeek⁩ #LegalGeek

[Susan Hackett @HackettInHouse]

Daniel Michalek of ⁦@branchmetrics⁩ (a GOAT in legal ops), interviewed by Evan Heptig of ⁦@ironclad_inc⁩ , is telling it like it is for folks who are responsible for measuring the biz value of legal ops… #legalgeek