Hailey Han

[Hailey Han @HaileyRealFeed]

@bookingcom 's customer services (both on phone and on mobile app) read templates only. My mom's return flight got canceled by @qatarairways automatically due to her no-show at the outbound flight - WHICH IS UNDERSTANDABLE and I RESPECT QATAR AIRWAYS POLICY - nothing wrong w that

[Hailey Han @HaileyRealFeed]

Worst travel agency ever @bookingcom - no respect to their loyal customers at all 💩💩💩💩💩💩💩💩💩💩💩💩

[Hailey Han @HaileyRealFeed]

@bookingcom 's customer services (both on phone and on mobile app) read templates only. My mom's return flight got canceled by @qatarairways automatically due to her no-show at the outbound flight - WHICH IS UNDERSTANDABLE and I RESPECT QATAR AIRWAYS POLICY - nothing wrong w that

[Hailey Han @HaileyRealFeed]

@bookingcom Won't hurt myself contacting their immature customer service again (alreay did 10x). This experience w @bookingcom already impacted my family REALLY NEGATIVELY. Huge NO towards this brand in the rest of my life👎👎👎👎

[Hailey Han @HaileyRealFeed]

This travel agency seems only care about customers money. Once you pay, done. No follow up. No sync with airlines. And endless incorrect information. Im a professional so I assume @bookingcom 's customer service specialists are as well. Apparently I learned the lesson.

[Hailey Han @HaileyRealFeed]

@bookingcom Hey yall check this funny response from @bookingcom - all in their mind is still "not my responsibility" and "all I need is to deal with this social media post that's all ". Turned out no one on their social media team (or aby team) cares about their brand.

[Hailey Han @HaileyRealFeed]

I won't hurt myself contacting their immature customer service again (alreay did 10x). This experience w @bookingcom already impacted my family REALLY NEGATIVELY. Huge NO towards this brand in the rest of my life👎👎👎👎

[Booking.com @bookingcom]

@HaileyRealFeed Hello Hailey, we regret hearing about your dissatisfaction with our colleagues.
Our social media team doesn't offer flight support unfortunately, so we won't be able to help. We recommend contacting back our flight team.
We apologize for the inconveniences.

[Hailey Han @HaileyRealFeed]

Hey yall check this funny response from @bookingcom - all in their mind is still "not my responsibility" and "all I need is to deal with this social media post that's all ". Turned out no one on their social media team (or aby team) cares about their brand.

[Booking.com @bookingcom]

@HaileyRealFeed Hello Hailey, we regret hearing about your dissatisfaction with our colleagues.
Our social media team doesn't offer flight support unfortunately, so we won't be able to help. We recommend contacting back our flight team.
We apologize for the inconveniences.

[Hailey Han @HaileyRealFeed]

The basic service customers need from a travel agency is CORRECT info (or, at least no incorrect info). @bookingcom doesn't know that, obviously.

[Hailey Han @HaileyRealFeed]

The communication with @bookingcom is a torture due to 1) huge phone background noise 2) poor English 3) keeping reading the standard document even after I stated that we had been aware of all those 10x.

[Hailey Han @HaileyRealFeed]

HOWEVER, https://t.co/aX3OwR4wtk never notified us that she's no longer on the return ticket passenger list. Instead, even 2 mins before the departure it still sent us push notification saying your return flight status is CONFIRMED.

[Hailey Han @HaileyRealFeed]

@bookingcom @qatarairways The basic service customers need from a travel agency is correct info. @bookingcom doesn't know that, obviously.

[Hailey Han @HaileyRealFeed]

@bookingcom 's customer services (both on phone and on mobile app) read templates only. My mom's return flight got canceled by @qatarairways automatically due to her no-show at the outbound flight - WHICH IS UNDERSTANDABLE and I RESPECT QATAR AIRWAYS POLICY - nothing wrong w that

[Hailey Han @HaileyRealFeed]

@bookingcom @qatarairways This travel agency seems only care about customers money. Once you pay, done. No follow up. No sync with airlines. And endless incorrect information. Im a professional so I assume @bookingcom 's customer service specialists are as well. Apparently I learned the lesson.

[Hailey Han @HaileyRealFeed]

@bookingcom @qatarairways The communication with customer service is a torture due to 1) huge phone background noise 2) poor English 3) keeping reading the standard document even after I stated that we had been aware of all those 10x.

[Hailey Han @HaileyRealFeed]

@bookingcom @qatarairways HOWEVER, https://t.co/aX3OwR4wtk never notified us that she's no longer on the return ticket passenger list. Instead, even 2 mins before the departure it still sent us push notification saying your return flight status is CONFIRMED.

[Hailey Han @HaileyRealFeed]

@bookingcom worst travel agency ever! Maybe spend some money train your slow customer service.