Learn how to be unethical like @easyJet and avoid getting caught with denying passenger rights. Step 1: reschedule their flight by 2 hours more than 14 days from the departure date, step 2: change the plane last minute and add another 2 hours delay without having to compensate
@easyJet Your agents repeated the same template message without any further consideration. You moved my flight to 2 hours later and I will miss my accommodation check in. I'm asking to waiver the £49 change fee and I'm happy to pay the fare difference to a suitable flight, unreasonable?
1/3
Hi @easyJet, I'm extremely disappointed with your customer service.
You changed my flight EZY8329 from 17:15 to 19:10 (booking KCM6X56), meaning I'll now arrive in Rome almost 2 hours later.
3/3
@easyJet
Happy to pay fare difference but not the change fee.
I'm not asking for a voluntary change—I only want a reasonable alternative after easyJet changed my booking. Is this really how easyJet treats its customers?
2/3
@easyJet
This makes it impossible for me to reach my Airbnb before its 22:00 check-in deadline, putting my accommodation at risk because of a schedule change made by easyJet.
I simply asked to be moved to your earlier flight EZY8327 (15:45) on the same route and date,
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