Andrew Hardwick

Global Service Management Director

[Andrew Hardwick @HardwickAndy]

@Joe_the_IT_guy @stephenmann @XLACollab Interesting how low the ‘know how to implement’ though!

[Andrew Hardwick @HardwickAndy]

I am currently conducting research into the barriers to adoption of (ITSM) comparing perspectives from professionals in the UK context with those in the Philippines.

If you are interested in participating in this research, you can access the survey at https://t.co/zgH5mcgV4g

[Saddleworth RT 558 @SaddRT558]

🥫🇬🇧 FOOD BANK COLLECTION 🇬🇧🥫
We’ll see you up at the White Hart, Lydgate today, to kindly accept your much appreciated donations to @OldhamFoodbank 😁

We’ll be ready from 12pm and you can also enjoy the last of the Platty Joobs celebrations whilst you’re there! 👑

[Andrew Hardwick @HardwickAndy]

@itsm_tools @rookiekumar Could be useful @DJSherwood81

[Andrew Hardwick @HardwickAndy]

Great discussion about Experience Management and how to improve the experience end-users have with IT with @HappySignalsLtd

[Andrew Hardwick @HardwickAndy]

First presentation of #SITS22 ! Great to be back in person with the Service Management community!

[Andrew Hardwick @HardwickAndy]

According to an @ITSM_tools survey, #chatbots are the most popular form of AI-enablement being used in multiple business functions. #ITSM #AI https://t.co/QpovrMHjao via @itsm_tools

[Andrew Hardwick @HardwickAndy]

@StChadsCE @RealRobinwood Yes it has now appeared. Thanks so much!

[Andrew Hardwick @HardwickAndy]

@StChadsCE @RealRobinwood Which section is that page on as we still cannot see that. Is it on Learn, eportfolio, forums, etc?

[20th Oldham @20thOldham]

Don’t forget to join us for coffee tomorrow morning. 10.30 to 12 at Uppermill Methodist Centre, to support the Scouts of Ukraine. #scouts #oldhamscouts #gmnscouts #standwithukraine

[Saddleworth RT 558 @SaddRT558]

Get involved! Our first event of the year! 😁 #oldhamhour

[Saddleworth RT 558 @SaddRT558]

💥 BANGERS & LAUGHS IS BACK 💥
In need of a lift this January?
Saddleworth’s premier comedy night returns to the White Hart!

😆 Friday 21st January
😆 £25 per ticket, includes supper!
😆 Doors 7pm
😆 Booking can be made via the White Hart app also!

Limited tickets available!

[Saddleworth RT 558 @SaddRT558]

🎺 BRASS BAND NEEDED🎺
We’d love a brass band to play the prime spot during our Santa Dash afternoon.

🎄Uppermill
🎄4th Dec
🎄4pm - 6pm
🎄Will be playing Xmas carols and also playing alongside Santa’s sleigh as it moves up the high street!

Please message us if you can help!

[Gartner @Gartner_inc]

By the end of 2021, remote workers will represent 32% of all employees worldwide, impacting how and where remote workers use #IT equipment. Learn how IT is procured and used in a hybrid workplace: https://t.co/7tOHKmJt7u #GartnerSYM

[Joe The IT Guy @Joe_the_IT_guy]

Previous versions of ITIL didn’t reference DevOps in a meaningful way. This has changed in ITIL 4, with the new guidance blending key #DevOps concepts into change activity. Here @InvGate explains more. #ITIL4 #servicedesk https://t.co/rzVWaAywBs

[Saddleworth RT 558 @SaddRT558]

Our hugely successful food bank drive is back on 12th June in Greenfield!
Teaming with Oldham Food Bank we’re asking our generous community to step up once again and help those in need. 🤝 #RT558 #foodbank #Saddleworth #roundtable Please RT! 😁

[Joe The IT Guy @Joe_the_IT_guy]

This blog offers a practical example of how organizations can effectively combine #DevOps and #ITSM using service catalogs. https://t.co/lu80hk1CVI

[Saddleworth RT 558 @SaddRT558]

Helping those mums in greatest need. We’ve donated £873 to Oldham Maternity Unit #NHS. #happymothersday to all fabulous mums! #OldhamHour @RoundTableBI #Supportoldham #saddleworth

[Andrew Hardwick @HardwickAndy]

Next week I will be speaking at #SDI21 about how to improve customer satisfaction. I will also be taking part in a panel session around CX.