Harvey Livingston

Business solutions & contact center executive, speaker, #CX ambassador with coaching & development expertise #ATTemployee
opinions expressed are my own

[Harvey Livingston @HarvLivingston]

Beautiful day @mlk365 march in #Sacramento. A day of #community #Collaboration & #service. Here with friends @SacObserver publisher Larry Lee & #ucdavis @Chancellor_May & my 💜 #MLK2020

[Harvey Livingston @HarvLivingston]

Proud of one of the best #service & #sales professionals I know, Judy Covington who was installed as the 2020 President of @SAR_REALTORS Her theme Serve clients AND community. Congratulations

[Harvey Livingston @HarvLivingston]

Kasey Newman of @Calabrio shared that many employees in a #ContactCenter want a job not a career but they want to work in a #HighTech environment that emphasizes the human element #norcalcctr @NCCCA_

[Harvey Livingston @HarvLivingston]

First learning of the day @NCCCA_ fall event. Many of us in the #contactcenter biz present info horizontally yet many of our agents grew up on mobile devices so they prefer info vertically #norcalcctr

[Harvey Livingston @HarvLivingston]

#Sacramento said goodbye to Dr. William Lee founder of the @SacObserver & a true giant in our community & country. My condolences to the Lee family. He was instrumental in establishing the @gsul1968 & our current President Cassandra Jennings honored him at the community memorial

[Harvey Livingston @HarvLivingston]

Great insight on #leadgeneration @PACEassociation #SUMMITDC19. If you buy leads In the #CX journey, you have an obligation to know how & where those leads came from Know & document your supply chain

[Harvey Livingston @HarvLivingston]

@ZondwaMandela is opening keynote at #summitdc19. Spoke about @CareerboxSA which is creating guidance, hope, purpose and most importantly opportunity for all. Emphasized #colloboration

[Harvey Livingston @HarvLivingston]

@PACEassociation Chair Lori Fentem opens up #summitdc19. PACE helps shape policies impacting the #ContactCenter industry, we don't just react to it We're fighting the battles for the #CX industry to be able to serve and sell customers

[Harvey Livingston @HarvLivingston]

Thank you to @PeggyWallace from @GoldenSeeds an investment fund focused on #womenentrepreneurs for participating in #CBCFALC19
She said that although we focus on women we have always been #inclusive because its #Diversity that helps you outperform

[Harvey Livingston @HarvLivingston]

Danitra Bell owner of 5 #Baltimore @McD_CharmCity franchises was an inspiration to me for the goal of #intergenerationalwealth, but she also talked about how we glamorize hardships. To me she's right, so let's celebrate what we say we want for our own families. #CBCFALC19

[Harvey Livingston @HarvLivingston]

Insights from @MichaelEDyson are always a highlight of my @CBCFInc #CBCFALC experience. I also enjoyed designer Cedric Brown's @Ced2fresh 4 steps for success: Belief, Be your own salesperson, Persistence & plant seeds (give back)

[Harvey Livingston @HarvLivingston]

Great panel today at #CBCFALC19 on all facets of building sustainable communities Thanks to @SacBlackChamber and power pack panel. @Chief_Hahn, @MayorSRB @TheEbonyGenius @SacObserver @jamilialand @Stevante_clark

[Harvey Livingston @HarvLivingston]

@Channel_Expo closed #CPEvolution with a shark tank event. The level of #innovation on display plus the real world advice from the panel was informative. Lesson for me if you are not challenging yourself or your business, others are giving real thought on how to #disrupt your $$

[Harvey Livingston @HarvLivingston]

@AndiMann spoke about #transformational CIO's at @Channel_Expo #CPEvolution. He talked about #corporateREsilience & #Innovation using processes & tools, such as #IT, #AI and of course data driven decisions. Insightful

[Harvey Livingston @HarvLivingston]

AT&T's Christina Cheng @pearltea4me leads insightful panel @Channel_Expo #CPEvolution on #5G. It will be a catalyst for industry #Growth & #transformation Dont wait - understand, plan and then execute #ATTPartner4Growth

[Harvey Livingston @HarvLivingston]

Mark Madrid @madridinspire head of the #Stanford #LBAN project taught a class on scaling your business. See his keys in the pic but he also shared some basic traits: registered biz, networked, office space, certified, exports & uses technology #CHCC40

[Harvey Livingston @HarvLivingston]

One of the reasons I love conferences is not just the #learning but meeting great people. I had an inspiring breakfast with Luis Vivas @luis3108 of #VivasBanners @CAHispanic #CHCC40 & then went to his session. He represents the best of US - #Entrepreneurship & #America

[Harvey Livingston @HarvLivingston]

Mayor @MichaelDTubbs did fireside with @CAHispanic President Julian @canetej. Talent & intellect is universal but opportunity & resources are not. In #Stockton we look to unlock opportunity, build bridges & invest in people #chcc40

[Harvey Livingston @HarvLivingston]

Had a great conversation @CalCCB Economic Forum with Thaxter Arterberry @tarterberry the host of #KDEE975 Money Talks. He shared such a common sense approach to money & wealth creation. Poor is not the numbers it's the mindset

[Harvey Livingston @HarvLivingston]

@CharlesMBlow @ s cn🇧🇮