Customer Service

[Customer Service @HastingsHelp]

We’re very sorry to hear about your experience and truly appreciate you for bringing this to our attention. Kindly follow us and send a DM so we can prioritize your case and assist you promptly. 💬✨

[AndyHarv @AndyHarv1]

@HastingsDirect My renewal with you is dearer than the top 8 results on Meercats. I can't tell if I have door/ign keyfob cover AND you cut me off after 6 minutes waiting for someone to answer the phone. I just want to cancel and go to LV= but you dont even answer the phone!

[Customer Service @HastingsHelp]

We’re very sorry to hear about your experience and truly appreciate you for bringing this to our attention. Kindly follow us and send a DM so we can prioritize your case and assist you promptly. 💬✨

[Jason Bees @jasondbees]

@HastingsDirect Word salad Theo. None of that is true is it?

Within seconds of being told what was you best price, you lowered if by £40.. in seconds.

None of that guff about revising the risk...bunkum. You just took off the fees you had put on.

[Customer Service @HastingsHelp]

We’re very sorry to hear about your experience and truly appreciate you for bringing this to our attention. Kindly follow us and send a DM so we can prioritize your case and assist you promptly. 💬✨

[Diane O’Donohue 🐝🤗 @diodonohue]

@HastingsDirect Change of vehicle

[Customer Service @HastingsHelp]

We’re very sorry to hear about your experience and truly appreciate you for bringing this to our attention. Kindly follow us and send a DM so we can prioritize your case and assist you promptly. 💬✨

[DevilCo @Cobia613]

@HastingsDirect I am a new guest and just bought a car insurce today morning and the payment is completed. But so far I still cannot get the email that request me to modify the password, even the payment record. Could you help me to have a check for the contact information.

[Customer Service @HastingsHelp]

We have replied to your DM

[David Elliott @DavidDawn1]

@HastingsHelp Still waiting for help.........

[Customer Service @HastingsHelp]

@DavidDawn1 Hello @DavidDawn1. You are welcome to send us a DM and we'll gladly assist you further.

[Customer Service @HastingsHelp]

We’re very sorry to hear about your experience and truly appreciate you for bringing this to our attention. Kindly follow us and send a DM so we can prioritize your case and assist you promptly. 💬✨

[David Elliott @DavidDawn1]

@HastingsDirect Except I can't chat on the app as it won't let me. You want payment and I have tried to send it but it won't go through. Maybe the mention of payment will get you on your toes!

[Customer Service @HastingsHelp]

Regarding your issue, we would like to look into it further for you. Kindly provide your reachable:
●Full name:
●Contact number:
●Email address

[David Elliott @DavidDawn1]

@HastingsHelp OK. So far I have tried the website. I have tried the app and still it won't work. Thought you were a 5* insurance brokers?

[Customer Service @HastingsHelp]

We sent you a direct message kindly reply.

[Christian Tilbury @christilbury1]

@hastingsdirect trying to query renewal for house insurance. Called this morning but apparently you’ll only look at the price if I quote a rival’s price first and won’t do anything if I don’t? Odd.

[Customer Service @HastingsHelp]

Regarding your issue, we would like to look into this further for you. Kindly provide your reachable:
●Full name:
●Contact number:
●Email address

[Customer Service @HastingsHelp]

We’re very sorry to hear about your experience and truly appreciate you for bringing this to our attention. Kindly follow us and send a DM so we can prioritize your case and assist you promptly. 💬✨

[Christian Tilbury @christilbury1]

@hastingsdirect trying to query renewal for house insurance. Called this morning but apparently you’ll only look at the price if I quote a rival’s price first and won’t do anything if I don’t? Odd.

[Customer Service @HastingsHelp]

We’re very sorry to hear about your experience and truly appreciate you for bringing this to our attention. Kindly follow us and send a DM so we can prioritize your case and assist you promptly. 💬✨

[Customer Service @HastingsHelp]

We’re very sorry to hear about your experience and truly appreciate you for bringing this to our attention. Kindly follow us and send a DM so we can prioritize your case and assist you promptly. 💬✨

[Jennifer Atcheson @jukester74]

@HastingsDirect Hi, I've mistakenly cancelled my son's renewal for June but wanted to reinstate the quote on his dashboard. Is this possible?

[Customer Service @HastingsHelp]

We’re very sorry to hear about your experience and truly appreciate you for bringing this to our attention. Kindly follow us and send a DM so we can prioritize your case and assist you promptly. 💬✨

[Satan's Hotline @ilovemybrick_]

@HastingsDirect Hi. Thanks for clarifying. Im still waiting for a reply on the in app messenger 🙃

[Customer Service @HastingsHelp]

Your inbox is closed.Regarding your issue, we would like to look into this further for you. Kindly provide your reachable:
●Full name:
●Contact number:
●Email address

[Oli Eardley⚔️ @OliEardley]

@HastingsDirect has left me with no hot water since Saturday, and apparently the case is now closed

[Customer Service @HastingsHelp]

We’re very sorry to hear about your experience and truly appreciate you for bringing this to our attention. Kindly follow us and send a DM so we can prioritize your case and assist you promptly. 💬✨

[Satan's Hotline @ilovemybrick_]

@HastingsDirect Also how ironic i can get a reply in 10 mins on here but it's 4 hours and counting on your app and not a sausage. You push to use the app and I bought the policy from you as I believed as a deaf customer it would be better for me. Clearly not.

[Satan's Hotline @ilovemybrick_]

@HastingsDirect Also how ironic i can get a reply in 10 mins on here but it's 4 hours and counting on your app and not a sausage. You push to use the app and I bought the policy from you as I believed as a deaf customer it would be better for me. Clearly not.

[Customer Service @HastingsHelp]

We’re very sorry to hear about your experience and truly appreciate you for bringing this to our attention. Kindly follow us and send a DM so we can prioritize your case and assist you promptly. 💬✨

[Satan's Hotline @ilovemybrick_]

@HastingsDirect Ive sent messages via your app. I dont want to ask publicly obviously. So how long do I have to wait for a response on your app?

[Customer Service @HastingsHelp]

We’re very sorry to hear about your experience and truly appreciate you for bringing this to our attention. Kindly follow us and send a DM so we can prioritize your case and assist you promptly. 💬✨

[Oli Eardley⚔️ @OliEardley]

@HastingsDirect has left me with no hot water since Saturday, and apparently the case is now closed

[Customer Service @HastingsHelp]

We’re very sorry to hear about your experience and truly appreciate you for bringing this to our attention. Kindly follow us and send a DM so we can prioritize your case and assist you promptly. 💬✨

[Clark Recommends @Clarkrecommend]

@HastingsDirect is your system down I’ve sent messages on your app and no one is responding to them!