Mohammad Hawamdeh

Chemistry and Science Teacher in Riyadh Najed School

[Mohammad Hawamdeh @Hawamdeh91]

@Wego This refund has now been pending for 92 days.

Unless I receive a confirmed refund date within 48 hours, I will file formal complaints with the Saudi General Authority of Civil Aviation (GACA) and the relevant consumer protection authorities.

Booking ID: WFSSZFKKAFN25

[Mohammad Hawamdeh @Hawamdeh91]

@Wego

92 days and still no refund.

After months of delays and conflicting information, I am now being told to wait another month.

This is not acceptable customer service.

Booking ID: WFSSZFKKAFN25

I expect an immediate update, a clear refund timeline, and a final resolution.

[Mohammad Hawamdeh @Hawamdeh91]

@Wego @Wego

92 days and still no refund.

After months of delays and conflicting information, I am now being told to wait another month.

This is not acceptable customer service.

Booking ID: WFSSZFKKAFN25

I expect an immediate update, a clear refund timeline, and a final resolution.

[Mohammad Hawamdeh @Hawamdeh91]

@Wego بعد تجربة من أسو�� ما يكون الحجز عن طريق مثل هيك شركات انصح الجميع الحجز عن طريق شركات الطيران نفسها…تم إلغاء رحلتي والتعويض رح يقعد ٣ شهور مش عارف ليه التأخير هذا بالمقابل اللي حجزوا عن طريق الخطوط السعودية ما طال الموضوع عن ١٥ يوم ونزل سعر التيكت بحسابهم

[Mohammad Hawamdeh @Hawamdeh91]

@Wego @Wego

This is not a new request.

Saudi Airlines already confirmed the refund was transferred.

So this is not about waiting 90 days.

Please confirm:
- Have you received the refund?
- Why is it not processed to me yet?

I need a clear answer for my case.

[Mohammad Hawamdeh @Hawamdeh91]

@Wego I need urgent help with my refund.

Booking ID: WFSSZFKKAFN25

Saudi Airlines confirmed that the refund was already transferred to your agency, but your system still shows waiting.

Please clarify urgently.

[Mohammad Hawamdeh @Hawamdeh91]

@Wego @Wego

If the refund has already been processed by the airline, then it means you have received it.

Please confirm:
- Have you received the refund?
- When exactly will it be transferred to me?

This has been pending since March 7.

I need a clear timeline.

[Mohammad Hawamdeh @Hawamdeh91]

@Saudia_Care @Wego @saudia_care @Wego

Saudi Airlines says refund sent to agency, but Wego says NOT received.

No proof (date/ref number) provided.

This is unacceptable.

Booking ID: WFSSZFKKAFN25

Resolve immediately or I will escalate.

[Mohammad Hawamdeh @Hawamdeh91]

@saudia_care @wego Please coordinate and resolve this issue.

Airline says refund sent to agency,
Wego says still waiting.

This delay is unacceptable.

[Mohammad Hawamdeh @Hawamdeh91]

@saudia_care @Wego

Saudi Airlines says refund sent to agency, but Wego says NOT received.

No proof (date/ref number) provided.

This is unacceptable.

Booking ID: WFSSZFKKAFN25

Resolve immediately or I will escalate.

[Mohammad Hawamdeh @Hawamdeh91]

@Saudia_Care @Wego @saudia_care I contacted Wego and they confirmed they have NOT received any refund.

You said the refund was already transferred.

Please provide the transaction reference number and date publicly.

[Mohammad Hawamdeh @Hawamdeh91]

@Saudia_Care I need urgent help with my refund.

E-ticket: 0655060005856
Wego booking ID: WFSSZFKKAFN25

Wego is still waiting for the refund from the airline.

Please assist urgently.

[Mohammad Hawamdeh @Hawamdeh91]

@saudia_care I need urgent help with my refund.

E-ticket: 0655060005856
Wego booking ID: WFSSZFKKAFN25

Wego is still waiting for the refund from the airline.

Please assist urgently.