AJAO-Son of AJALA

😁 | God | Family | Football | Tech - in that order | Building Cuoral @cuoralofficial

[AJAO-Son of AJALA @Hayjay365]

@MbengaBenjamin This is soo good

[Cuoral Inc @Cuoralofficial]

Hello, September! 💙
A new month, a fresh start, and new opportunities to grow, connect, and make meaningful progress.
May this month bring you clarity for your plans, confidence in your journey, and exciting wins along the way. 🚀
Welcome to a new month with Cuoral let’s make it count! 💙✨

[Cuoral Inc @Cuoralofficial]

What does “customer success” actually look like at your startup right now? 👀

Is it:

A dedicated customer success person?

A Slack channel?

A spreadsheet someone updates when they remember?

Or is everyone on the team responsible for it?

There’s no “perfect” answer, every startup figures it out differently.

Tell us what customer success looks like at your startup.

#CustomerSuccess #Startups #SaaS #CustomerExperience #Startup

[Cuoral Inc @Cuoralofficial]

You don’t need a huge analytics budget to understand your customers better.

In fact, some of the most useful customer insights can come from simply paying closer attention to what people actually do inside your product.

Here are 3 free ways to start tracking customer behaviour today:

01. Set up session replay

Numbers can tell you what happened. Session replays can help you understand why.

Watching real user sessions can reveal where customers hesitate, what they repeatedly click, where they get stuck, and which parts of the experience feel intuitive or confusing.

02. Tag your key activation events

Identify the moments that signal a customer is starting to understand and get value from your product.

It could be completing a setup, creating their first project, inviting a teammate, using a core feature, or reaching another meaningful milestone.

Once these events are clearly tagged, you can start asking better questions about what drives activation and where users drop off.

03. Segment by usage, not just plan type

Two customers can be on the exact same pricing plan but behave completely differently.

Look at frequency of use, features used, workflows completed, engagement patterns, and other meaningful behaviours.

Your billing tier tells you what someone pays.

Their behaviour tells you how they experience your product.

And that distinction can lead to much better product decisions.

The best part?

You don’t need a massive budget or a complicated analytics stack to begin.

Start small. Track the behaviours that matter. Pay attention to the patterns.

Because better customer understanding often starts with one simple question:

“What are our customers actually doing?”

What customer behaviour do you wish you understood better?

#CustomerInsights #ProductAnalytics #CustomerBehaviour #SaaS #ProductManagement #Growth #CustomerExperience #DataDriven #ProductGrowth

[Cuoral Inc @Cuoralofficial]

Your onboarding doesn’t need to teach customers everything.

It needs to help them achieve something valuable, quickly.

Before adding another step, ask: *Does this help them succeed or just explain our product?*

The best onboarding isn’t the one that explains the most.
It’s the one that gets customers to their first win faster.

#CustomerSuccess #Onboarding #SaaS #ProductLedGrowth #CustomerExperience

[Cuoral Inc @Cuoralofficial]

Before Cuoral, we kept seeing the same thing: great products, responsive teams, solid pricing and customers still quietly disappearing.

No complaint. No cancellation call. No last email.
Just... gone.
And when we asked founders and CS leaders why those customers left, the answer was almost always the same: 'We don't know.

They just stopped!' That answer is not good enough.
Not when the tools to see it coming exist. Cuoral was built so that 'we don't know' stops being the default answer.

Follow our journey as we build Silent Churn
Intelligence across Africa.

[ajay @1meajay]

let me take a wild guess, they're acting like women and princesses, right?

[Cuoral Inc @Cuoralofficial]

https://t.co/ppkieTQ94S

[Cuoral Inc @Cuoralofficial]

A customer who stops complaining isn't satisfied. They've given up.

Silence isn't peace. It's a customer who already checked out emotionally they just haven't cancelled yet.

That gap between "gone quiet" and "gone for good" is the most valuable window in retention. And most teams waste it waiting for a complaint that's never coming.

→ How is your team using that window?

#CustomerRetention #CustomerSuccess #ChurnPrevention #CX

[AJAO-Son of AJALA @Hayjay365]

@TNuto2003 It’s how Americans don’t get that this is exactly the point 😅. You have all these things more than them yet they still beat you 🤣

[Molly @FSUmollz]

How it feels watching this Mexico vs. England game

[Yannick Bolasie @YannickBolasie]

All I’ll say is if this was AFCON and they let a man play after he got a red card, the nonsense being said would be crazy

[soph @_brumxx]

Yooo I just realized

What is actually the use of male nipples ?

[AJAO-Son of AJALA @Hayjay365]

@PoojaMedia This is the wrong time to trust raenest, they’ve been moving funny
And their support is almost nonexistent

[AJAO-Son of AJALA @Hayjay365]

@frajatta92 Harsh but true!

[AJAO-Son of AJALA @Hayjay365]

@terunnk @augusttherain @mide_io I hope they make a pro max that isn’t as big as the 17 pro max

[AJAO-Son of AJALA @Hayjay365]

@DamilohunA [email protected]

Thank you

[AJAO-Son of AJALA @Hayjay365]

@bahdcoder I’ll show you a better option
You can use Cuoral for error tracking, session tracking, analytics and emails at flat pricing.
And you can pay in Naira too 😂
Check https://t.co/q4LPeMwzaS

[AJAO-Son of AJALA @Hayjay365]

@Jason I’m in

[Cuoral Inc @Cuoralofficial]

A fresh start brings new opportunities and we’re here to support you every step of the way.

Thank you for being part of our journey. Expect nothing but the best from us this month!💙