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Hot take. When I support another streamer, I don’t expect a thing. I don’t expect them to come to my channel, to gift or subscribe, or even to always notice me in their chats. I support them because I support good people that build inclusive spaces. If you support someone stop attaching expectations onto them. Support them because you want to, not because you see them as leverage.
This means I would have finished the rift. If they can’t just give me the skins I missed out on due to an error on their end they can at the bare minimum give me a partial refund of the auric cells I spent on a rift I didn’t get to finish. Screenshot of proof I got 66 unlocked.
It costs them literally nothing to give me BP as compensation for the lost levels and the time it took them to actually help me BTW. If we add up my original rift pass tier 66 and then the tier 51 I got my rift to after it was set to 0 I would have gotten to tier 117.
@Oribuinn Did they not give you enough still to get back to max? Did they give auric cells to make up for the ones lost for the rift that you lost access too? They emailed me back finally and just told me to be patient while they continue to look into it 🙃🙃
Genuinely my eye is twitching. Like brother i tried to login in to my accounts literally the day it happened. The second email is when i sent them the info they asked for. Genuinely so pissed off at this point.
If support tickets are too hard and take too much time. HIRE MORE PEOPLE. Support tickets and emails should not takes a month-8 months to get to. Its is unreasonable.
If anyone needs me I will be crying over the fact that I missed the entire DBD event bc their support is god awful at responding to tickets in a timely manner. I submitted my ticket at 12 pm the day the event went live. 20 days. 20 days with no support. And still nothing.
I am a single person who helps at least 27,000 people. I understand this game has millions of fans, hundreds of thousands of people needing help, but this is a company they probably have at least 10 support agents if not closer to 50-100. There is genuinely no reason for this.
@Oribuinn@RaduMasterDBD Yeah I emailed the auto reply response 10 days ago and heard nothing, i reresponded around 4 am for me today to try and push it and fingers crossed I get something before 11 am so i can sink a bit more in before the cakes are gone
@Oribuinn@RaduMasterDBD Unfortunately I have not heard anything, I would also be a bit unhappy with just blood points a bit seeing as we lost all challenge and tome progress not to mention our rift passes we lost, and not even enough bp to fully get back to where we were
for a fix. This is absolutely insane the length of time it is taking for a MAJOR issue about my account, and I am NOT the only one this happened to. Fix our accounts or at LEAST Get us a support agent for our tickets. Insane.
@DeadbyDaylight@Behaviour
Day 19 of my DBD account being broke and losing all of my progress except my perks and my badges/banners and outfits/charms. I have submitted a ticket within minutes of the issue happening with multiple updates as I found more issues.
My rift pass is set to the beginning and is no longer purchased despite me spending actual money to get it. I have gotten no update on it other than an auto reply tickets are taking longer than normal. I have missed out on a majority of the 10th anniversary event waiting