@JToscano @nuc_geek @onepeloton@28delayslater@kimpaquette@mattporta11 Alright. Did you run into any errors while working through the reset guide? For example, some users are reporting a "no command" Peloton error. This is an essential step. Also, please feel free to message us directly. It will be easier to provide you support.
@plipson1 Ah, hey Paul, we discussed briefly via email. Just closing the loop. Unfortunately, I do not have Karoo devices to test with. I've had success reports from users of the Karoo 2, but not from the Karoo 1. This might be related to BLE support.
Perhaps @hammerheadrides can weigh in?
@jonb3331 Two issues:
* If the connect button is unresponsive/grey, please restart your Peloton
* disconnects: Please see our complete reset guide: https://t.co/k1JABo8RN4
@thehababe Hi Hababe, Thank you! Unfortunately, we're unable to support this use case. You can use HeartCast on your Watch and iPhone with the Wahoo app on an iPad. However, HeartCast on your iPhone cannot connect with the Wahoo app on the same iPhone.
@mehaines99@mehaines99 Yes, HeartCast requires access to your heart rate so that it can display it for you. We could assist you with your connectivity issues if you'd only ask. Best of luck to you.