Helen

[Helen @Helen29976580]

@santanderukhelp Was told this morning that now in hands of complaints and they have 8 weeks to respond meantime no replacement of funds taken without permission and to add insult to injury this afternoon he has been locked out of mobile and online banking and cant get through to helpdesk!

[Helen @Helen29976580]

@santanderukhelp husbands Business account had money moved from his account to someones elses by accident by staff member, admitted at the time and assured it would be back in account in 48 hours. Two weeks later hes being pushed from piller to post, no resolution. Appalling

[Helen @Helen29976580]

@santanderukhelp Thank you for providing that information, understood regarding account information. If the complaints department does not contact us on Monday, and this goes into a third week. How do we contact them directly? Please send details.

[Helen @Helen29976580]

@santanderukhelp Please can you advise you policies for response times, and resolution times, also policies on updates and information that should be provided to a customer when a staff member has made an error on an account? Do we require a request for freedom of information?

[Helen @Helen29976580]

@santanderukhelp And we understand you complaints department will want to investigate but this does not excuse the false information given, regarding returning of money, the zero contact from yourselves, no updates, no phones calls, no letters or emails, and timescales that come and go!

[Helen @Helen29976580]

@santanderukhelp Its not good enough the error made at the time was admitted by member of staff and was told the money would be returned within 48 hours,two weeks ago! Banks error my husbands money! Why can your staff access two accounts at one time for this error even to happen in first place?

[Helen @Helen29976580]

@santanderukhelp Today my husband on phone over an hour to be told that nothing can be done as complaints dept does not work weekends even though this was meant to have been sorted by today. Dispicable as banks error! Two weeks and still money has not been returned to his account!

[Helen @Helen29976580]

Why do you not honour product receipt for exchanges as other shops over festive period. Or making it very clear! "Black Friday sale 30% off buy now for Christmas and pay full price later"

[Helen @Helen29976580]

@Pandora_UK clever company... Encourages you to spend on black friday sales for Christmas gifts then if exchange required after gift recieved then you are charged full price because of some 30 day exchange policy! Boxing day is 32 days after Black Friday!!!!

[Helen @Helen29976580]

@Pandora_UK Black Friday Sale.... Encourage you to buy before Christmas. Then dont honor exchange. Just been charged full price for a christmas gift that was to big and just required an exchanged. Why dont company honour receipt of purchase for exchange like other shops over christmas?

[Helen @Helen29976580]

@uk_breakaways looking for postal contact details for head of customer services as there seems to be a problem with your email and social media inboxes?

[Helen @Helen29976580]

Check out tripadvisor before booking @Adelphi_Hotel_ facts and figures speak for themselves. Wish we had.

[Helen @Helen29976580]

@uk_breakaways customer service is like a polite slow motion game of table tennis, bouncing back replies without answering the question working in partnership with a questionable hotel @Adelphi_Hotel_ terrible customer service from within hotel and dealing with complaint.

[Helen @Helen29976580]

@uk_breakaways wondering what your policy is on replying to complaint issues, I have two outstanding emails and no reply, is this standard UK Breakaways customer service. Very unsatifactory.

[Helen @Helen29976580]

@CentralFMNews Glad to see they completed the health & safety module and wore googles while delicately tapping the glass with wee hammers and spray painting it btw "Aerosols affect Earth's climate as greenhouse gases"

[Helen @Helen29976580]

@malandergeorge @SocialistNHS Why not challenge upwards for example why don't you quote Luz Truss in a job for 7 weeks, and walks away with up to £115,000 or the amount the MPs got in raises this year rather than comparing our nurses with benefits and pensions?? The problem is those in charge not the rest!

[Helen @Helen29976580]

@malandergeorge @SocialistNHS Something is seriously wrong when we start on each other we should be supporting our fellow workers in whatever capicity, obviously more skilled work requires different wage bracket. But the demand for better wages is national for the whole workforce.

[Helen @Helen29976580]

@StirlingCouncil once again the pedestrians in Stirling are given zero priority..... Grit the pavements people are taking to walking the roads again. Same every year. @forthvalleyhospital is under enough pressure without avoidable admissions through slips and falls!

[Helen @Helen29976580]

@InPostUK , 🤣😂 Fk8 1nh there's two and the status on the lockers has not changed for days (even though on website it's days limited lockers for small parcels.... But locker says no!!!!

[Helen @Helen29976580]

@InPostUK is there ever any locker availability in Stirling area been trying for 3 days! What are you meant to do once the postage becomes invalid?

[Helen @Helen29976580]

@gegemarw @InPostUK @vinted @vintedUK Great thanks! Then need to see if I can take inpost of settings so no longer an option going forward! Way to much hassle and waste of time. Stuck with Royal Mail!