Helen Billingham

Sharing all things #CX & #ContactCentre news for @EnghouseInterac when not exploring the great outdoors

[Helen Billingham @HelenBillingha2]

Boost your First Contact Resolution with top-notch quality assurance methods 🌟. Get expert insights from Colin Mann of @EnghouseInterac in @CallCenterHelp latest video. #CustomerService #QualityAssurance https://t.co/bVqKCvRKKz

[Helen Billingham @HelenBillingha2]

Every contact centre has unique needs 🌟. Is cloud, on-premise, or hybrid the right fit for you? @EnghouseInterac's latest blog explores the pros and cons to help you decide! #ContactCentre #TechChoices https://t.co/m1OeadMdH4

[Helen Billingham @HelenBillingha2]

Make a difference! Book an appointment to find out more about @EnghouseInterac's #ContactCentre deployments at #CCCUKExpo and will adopt a tree. Get involved here: 👇 #CCaaS #Hybrid #OnPremise @CallCentreEx
https://t.co/TCnPy8AtWx

[Helen Billingham @HelenBillingha2]

Are you really listening to your agents? 🤔 High turnover in contact centres often stems from a lack of empathy. Dive into @KateNasser's blog to learn why listening is key to boosting agent morale and reducing turnover. #LeadershipSkills #AgentExperience https://t.co/1QoaQ6v1nZ

[Helen Billingham @HelenBillingha2]

Choosing a contact centre deployment method isn't always as easy as you think. That's why we offer choice. Join us at @CallCentreEx https://t.co/HUm7fEK65l

[Helen Billingham @HelenBillingha2]

Discover how The Jetsons’ world of #AI aligns with today’s marketing tech. Read the full article on @customerthink https://t.co/6XFsN0TEW2

[Helen Billingham @HelenBillingha2]

Colin Mann talks to @CallCentreHelp about why #FCR matters and how to measure it.

Check out the short clip here: https://t.co/f7TelcPPIy

[Helen Billingham @HelenBillingha2]

🚀 Elevate your #CustomerService game! 🚀 From tech-savvy Gen Z to Baby Boomers discover how diverse age groups perceive service in our latest blog. #CXExcellence #CustomerExpectations https://t.co/VpqphHxDck

[Helen Billingham @HelenBillingha2]

Discover how @Cyprus_Airways embraced Enghouse Interactive's #CCaaS solution to handle rising call volumes while expanding its flight network. Seamless service meets ambitious growth in this aviation success story. ✈️💬 #CustomerService #AviationTech https://t.co/BeXh8yGL10

[Helen Billingham @HelenBillingha2]

♿ 22% of the UK population have disabilities. If you aren't set up for accessible customer service you could potentially be excluding a fifth your customers.

Check out Enghouse Interactive's latest blog which discuss the benefits and options available. https://t.co/bo2dblp7SL

[Helen Billingham @HelenBillingha2]

Looking to eradicate the redial. @EnghouseInterac's @simonatwork recently joined @callcentrehelp to explain how first contact resolution can help ☎️ If this is something your organisation is keen to achieve in 2023, check out the full article here: https://t.co/X2qm59D7LK

[Helen Billingham @HelenBillingha2]

What a reversal in the state of employment. Some interesting insight from @Forbes

What are your views on returning to the office? https://t.co/wCM6cNJKsd

[Helen Billingham @HelenBillingha2]

Nearly 2 thirds of #BlackFriday / #CyberMonday sales saw a breakthrough in mobile e-commerce. It is not longer a channel organisations can ignore via @DirectCommerce https://t.co/Gz8cLHpYMb

[Helen Billingham @HelenBillingha2]

Want to ensure your #digitaltransformation runs smoothly and successfully? 💭 It's a lot more difficult than you may think. This recent article by @4enterprisers reveals the 3 critical roles that can be the difference between success and failure: https://t.co/UvJN410EpL

[Helen Billingham @HelenBillingha2]

🛒How prepared is your #customerservice team for the #blackfriday rush?

Take a look at our latest blog which highlights some of the stumbling blocks and how to navigate through them. 🚦 https://t.co/5h4ibej3Cc

[Helen Billingham @HelenBillingha2]

🛒How prepared is your #customerservice team for the #blackfriday rush?

Take a look at our latest blog which highlights some of the stumbling blocks and how to navigate through them. 🚦 https://t.co/GSuQt7bZIJ

[Helen Billingham @HelenBillingha2]

👀 Take a look at our native #contactcentre for #MicrosofTeams

👉🏻 Check out our #webinar https://t.co/lAPZ4EnkxE

[Helen Billingham @HelenBillingha2]

👀 We are on the hunt for an amazing Community and Marketing Automation Manager to join our team. If you think you've got what it takes click on the link for more information 📖 #marketingautomation #community https://t.co/PpYLBlWja9

[Helen Billingham @HelenBillingha2]

Do you want to deliver great #customerservice every single time and increase your #contactcentre operational efficiency? 🤔 Then you need to consider implementing knowledge management to your business strategy. For full insight, check out our latest blog: https://t.co/kvvRmN414u

[Helen Billingham @HelenBillingha2]

Be the first to get a sneak preview of the @ContactBabel Inner Circle Guide to #FCR. Join our webinar on Tuesday 5th July at 11am where Steve Morrell will take a deep dive into some of the key findings. https://t.co/t9IUs0LJxW