Helen Ensom

[Helen Ensom @HelenBob89]

@UberUKI_Support what is the point of your service if you can’t get a driver to accept your ride? Had three uber drivers parked across the road from me and none of them would accept my ride to go home. This is why a black cab is always better

[Helen Ensom @HelenBob89]

@UPS I think to have officially attempted delivery your drive needs to have rung the doorbell, not just walked up to the door and left an attempted delivery note straight away

[Helen Ensom @HelenBob89]

@WBC_Help came home at 1850 to find workman using noisy power tools to dig up the pavement on our street on behalf of @WeAreOpenreach A large area of pavement was also blocked off as well with none of the residents having received prior notice of this

[Helen Ensom @HelenBob89]

@British_Airways how is it cheaper to book two flights in cash rather than booking with Avios for the same flights with a companion voucher? £334pp vs 19,500 Avios and £510pp. These are the same dates and times. Surely it should always be cheaper to use your Avios than not?

[Helen Ensom @HelenBob89]

Trying to order samples from @Nisbets has been one of the worst customer experiences of my life. Doesn’t bode well for actually ordering from them

[Helen Ensom @HelenBob89]

Currently into hour 2 of trying to get to @SilverstoneUK from Milton Keynes using the “shuttle” bus. The whole thing is a complete and utter shambles. Missed breakfast, about to miss practice session. Pretty sure we’ll miss lunch. Never again!

[Helen Ensom @HelenBob89]

@Go_Ahead_London why is one of your drivers blocking the Northcote Road screaming at the driver of the bus behind like a mad man? Number 219 licence LJ13GJZ

[Helen Ensom @HelenBob89]

@lambeth_council @MayorofLondon please please please do something to fix the gridlock on Streatham High Road caused by your LTNs! It shouldn’t take this long to travel along the high road, people are getting off the bus as walking is faster!

[Helen Ensom @HelenBob89]

@beautypie I have not received my package as your delivery partner dumped it on the doorstep and it seems to have been stolen. Tried to talk to you through your website chat, was told no one available and would be contacted in 3-5 days, what a joke!

[Helen Ensom @HelenBob89]

@TfL Why does the 333 bus route to Tooting Broadway keep terminating early at St Leonard’s instead? It happens most evenings now. It should be this difficult to get a bus direct from Brixton to Tooting

[Helen Ensom @HelenBob89]

@Go_Ahead_London there has been a 333 at the Stockwell gardens stop for at least 10 mins waiting for a driver who has now said that it’s not due to leave for another 15 minutes. Another 333 pulled up behind and said he’s not leaving for 20. WTF is going on?

[Helen Ensom @HelenBob89]

@Gatwick_Airport is so shit you can’t even view a map of the north terminal on their own app!

[Helen Ensom @HelenBob89]

@Arriva_London why does it take so long for your drivers to show up at the driver change on Streatham hill? I assume a driver knows which bus they are going to be driving? They aren’t just assigned as a bus turns up. Surprisingly the people on the bus actually have places to be.

[Helen Ensom @HelenBob89]

@JohnLewisRetail exceptionally disappointed that having picked a specific date for delivery when I knew I would be available my parcel has now been delayed and is due for delivery on a date when I will not be in. Not the level of service I expect from you!

[Helen Ensom @HelenBob89]

@RoyalMailHelp why has your delivery driver delivered my parcel to a neighbour on Thursday when I specifically asked for it to be delivered to my house on Friday? Why do you offer people the option to pick a day for delivery if you then ignore it? How can you be this useless?!

[Helen Ensom @HelenBob89]

If @Channel4 aren’t going to take #GBBO seriously enough to show it on the right day of the week, then I don’t think they deserve to show it at all!

[Helen Ensom @HelenBob89]

@RoyalMailHelp 2 days in a row I have waited for my package to be delivered and two days in a row the tracker on your website has gone from due for delivery to item retention. No explanation, no note, no request to contact you. WTF is going on?

[Helen Ensom @HelenBob89]

@Argos_Online why does your website say that something is available for collection now but as soon as you’ve paid for it you are then told it’s not available until the following day?

[Helen Ensom @HelenBob89]

@DirectLine £1800 car insurance quote??!!!! For someone who has been driving for more than a decade, in their 30s, a relatively new 1 litre car, multiple years NCB. You take the absolute piss! I paid a lot less when I was a brand new driver

[Helen Ensom @HelenBob89]

@British_Airways twice I have been hanging in the phone now for over an hour am I have been cut off by your customer service. How do you think this is acceptable service?!

[Helen Ensom @HelenBob89]

@British_Airways second flight in a row with you that has been cancelled. Same flight but times, what is the point of offering the flight if you keep cancelling it???

[Helen Ensom @HelenBob89]

@British_Airways how can it take 60 mins to get someone in the phone? How can I be waiting in the queue on the chat and my line number go up?