Helen Joad

[Helen Joad @HelenJoad]

Terrible service from @OliverBonas and @evrisupportline. Evri have confirmed they have lost my parcel and @OliverBonas do not not respond when contacted for refund. First and last time I will place an order

[Helen Joad @HelenJoad]

@lisa_dfs53586 Despite sending numerous DMs & more phone calls I still have no delivery date. In fact now the delivery company have told me @DFS have cancelled my order but @DFS are denying this?! Have never dealt with a company with such awful customer service .. no one seems to have a clue!

[Helen Joad @HelenJoad]

Such appalling service from @DFS! Was contacted to 'arrange' a delivery day. When I said I could not make the day I was given they were rude & hung up. Despite numerous calls to DFS 3 weeks since this call I still have not been offered another delivery date!

[Helen Joad @HelenJoad]

@DFS Thank you for replying I have sent you a DM. I have called many times already but no one seems to know what is going on

[Helen Joad @HelenJoad]

@Curlie1983 @EDavird So true! X

[Chris Phillips @CJPhillips1982]

Mancini comes off and is applauded by sections of the home support. He's replaced by Paterson

[Chris Phillips @CJPhillips1982]

Southend United fans can watch Bowers & Pitsea for free

https://t.co/AXZ68NsHsI

[Helen Joad @HelenJoad]

@Curlie1983 @greateranglia As i couldn't get on the train as was on wrong platform I have missed my last bus. Now in a freezing cold queue waiting for a cab. Will greater anglia refund this?

[Helen Joad @HelenJoad]

@Curlie1983 @greateranglia Such pathetic service. Train faults happen but the way it was handled was appalling #shiteranglia

[Helen Joad @HelenJoad]

@Curlie1983 @greateranglia Such a joke... I went I platform 1 like the idiot said to on here and the train comes into platform 2 and I couldn't get on it 😪

[Helen Joad @HelenJoad]

@greateranglia No it hasn't. The broken down one is still on platform 2

[Helen Joad @HelenJoad]

@Pandora_UK Yodel have delivered my parcel to a neighbour despite me requesting them not to and giving a detailed safe place. This has happened before I will not get my parcel as door won't be answered. Please can you provide me with a refund or resend my parcel next day delivery

[Helen Joad @HelenJoad]

@mattE64320933 @houseoffraser @BBCWatchdog @resolvercouk I dont think they can read or just dont care about their customers. Pathetic embarrassing service. Maybe they should get some training from @marksandspencer or @JohnLewisRetail who know how to provide customer service

[Helen Joad @HelenJoad]

@HouseofHelpers Hahaha think you are just trying to wind people up! Great way of upsetting your customers even more! We will be using @resolvercouk and would suggest anyone else with an issue does the same as @houseoffraser don't care about their customers. No wonder you are struggling 🤣🤣

[Helen Joad @HelenJoad]

@houseoffraser still no refund and you appear to be fobbing off @mattE64320933 on DMs by repeating asking for details already provided. Under the Consumer Rights Act 2015 the contract is with you not Evri and the refund should have been issued 2 weeks ago.

[Helen Joad @HelenJoad]

@HouseofHelpers @houseoffraser Please read my tweet as it appears you haven't bothered to. I'm not sending you another DM that is not answered. Please respond to my boyfriend @mattE64320933 as stated above and give him the refund due to him.

[Helen Joad @HelenJoad]

@HouseofHelpers @mattE64320933 Omg do you just copy and paste this every day?! Can you even read?! @houseoffraser how can an official complaint be made?

[Helen Joad @HelenJoad]

@HouseofHelpers @houseoffraser Please read my tweet as it appears you haven't bothered to. I'm not sending you another DM that is not answered. Please respond to my boyfriend @mattE64320933 as stated above and give him the refund due to him.

[Helen Joad @HelenJoad]

@HouseofHelpers and still no response! This is shocking & appalling service. Can u respond to my boyfriend @mattE64320933 DM & issue him with his refund today. Should be compensation as well. @BBCWatchdog are you aware of issues customers are having with @houseoffraser

[Helen Joad @HelenJoad]

@HouseofHelpers @houseoffraser as you can see from my original tweet my boyfriend is already having a DM chat with one of your 'helpers' and is getting nowhere. He even had to join twitter in order to speak to someone as was impossible via your other customer 'service' channels.

[mattE @mattE64320933]

@houseoffraser 12 days and still no resolution or refund. This isn't good enough @BBCWatchdog are you aware at this appalling service being provided by house of fraiser.