Helena Murphy

Lover of scripts, podcasts and alphabetising bookshelves. Also quite like cats.

Twitter has largely become a place I rant at utility companies.

[Helena Murphy @HelenaRGMurphy]

@NOWHelpTeam This is all very unhelpful. I am going to cancel my service and TV subscription as you are unable to provide support, a service or communicate effectively.

I will strongly recommend to others they avoid your service.

[Helena Murphy @HelenaRGMurphy]

@NOWHelpTeam Have been in communications for over 6 months trying to work out why my wifi is so slow. Was told that the line would be checked but have not had confirmation of this. No change in speeds - averaging at 0.64 MBPS download.

[Helena Murphy @HelenaRGMurphy]

@NOWHelpTeam I have done this numerous times. A fault was suggested on the line, I was told an engineer would come and see it in November. No confirmation of this, the service is still exactly the same. I have been unable to get any communication from a human being or be able to resolve it.

[Helena Murphy @HelenaRGMurphy]

@TfL I have been charged twice for a journey on different cards which had meant an £11 commute has become £23. Is there any way of getting one charge reimbursed?

[Helena Murphy @HelenaRGMurphy]

@WestMidRailway Hello, I have done this but have no had a response. Hence getting in touch with you on here. The issue has still not been resolved. Could you advise?

[Helena Murphy @HelenaRGMurphy]

@WestMidRailway I am disappointed with your continued poor customer service. I have had no respond or explanation.

[Helena Murphy @HelenaRGMurphy]

@WestMidRailway why have I been refused a refund for a train that was cancelled, and meant an hour long delay to my journey. I had to swap trains three times, with trains overcrowded and unable to get all passengers on board. My claim is WMR/DR/20220605/BFBG

[Helena Murphy @HelenaRGMurphy]

@WestMidRailway This journey took place on 02.06.22.

[Helena Murphy @HelenaRGMurphy]

@WestMidRailway why have I been refused a refund for a train that was cancelled, and meant an hour long delay to my journey. I had to swap trains three times, with trains overcrowded and unable to get all passengers on board. My claim is WMR/DR/20220605/BFBG

[Helena Murphy @HelenaRGMurphy]

@WestMidRailway why have I been refused a refund for a train that was cancelled, and meant an hour long delay to my journey. I had to swap trains three times, with trains overcrowded and unable to get all passengers on board. My claim is WMR/DR/20220605/BFBG

[Helena Murphy @HelenaRGMurphy]

@TravelodgeUK genuine accident when booking a room for a night. Attempted to rebook but was told this was not possible even though it was a genuine issue with the booking form. Not happy.

[Helena Murphy @HelenaRGMurphy]

@tfwrail my mum has tried to book a ticket with her senior railcard but the discount doesn't seem to have applied. Could you advise?

[Helena Murphy @HelenaRGMurphy]

@ShellEnergyHome Much appreciated Sara. However I have received many DMs and have yet to resolve a problem that has been months in the making.

[Helena Murphy @HelenaRGMurphy]

To anyone considering joining @ShellEnergyHome for broadband please DO NOT. Abysmal service.

[Helena Murphy @HelenaRGMurphy]

@ShellEnergyHome I have contacted your company several times over the last few months due to broadband constantly dropping out. Could you please respond as phoning, webchat and email communications don't seem to be getting through. @MoneySavingExp #CustomerService #broadband

[Helena Murphy @HelenaRGMurphy]

@_Railcards Many thanks, have been in touch.

[Helena Murphy @HelenaRGMurphy]

@_Railcards I ordered my rail card over two weeks ago and it has no arrived. I have had no response to phone calls or email. Could please advise.

[Helena Murphy @HelenaRGMurphy]

I have asked London Mayoral candidates to pledge to end the need for food banks - will you? #HungerFreeFuture https://t.co/4iwhQraTRz

[Helena Murphy @HelenaRGMurphy]

Make black British history MANDATORY on the curriculum - Sign the Petition! https://t.co/mAqNpt1FJz via @UKChange

[Helena Murphy @HelenaRGMurphy]

@TobyWhithouse Have this problem all the time when getting new permit. Tweeting them usually speeds things up!