Helio Cumbi

[Helio Cumbi @HelioCumbi]

@British_Airways Hi Si, I did respond and received the exact same automated email a week later

[Helio Cumbi @HelioCumbi]

I tracked down my luggage that was in Dublin airport thanks to a kind lady called Siobhan @AerLingus who got in touch and sent my luggage to Heathrow Airport, providing all tracking details. I flew to Heathrow to collect my luggage, but @British_Airways refused to look for it.

[Helio Cumbi @HelioCumbi]

@British_Airways Hi Milika, I have been received an automated message from Customer Service about compensation for delayed baggage. My luggage was lost over a year ago. I have tried to explain this l, but the automated system doesn’t understand. How do I speak to a customer care agent?

[Helio Cumbi @HelioCumbi]

@AerLingus @British_Airways @AerLingus were incredibly helpful. You found my lost luggage, got in touch with me, sent it to BA at Heathrow. Your staff were helpful and caring. @British_Airways staff did not care to look for the bag with your references and told me to submit a claim rather than look for it

[Helio Cumbi @HelioCumbi]

@British_Airways Reported to customer relations many times at the at Heathrow, on phone & email. Received email with compensation for delayed luggage on 13/11/2023. My luggage was not delayed it was lost, haven’t received the compensation for the delayed luggage or response on lost luggage.

[Helio Cumbi @HelioCumbi]

@British_Airways #britishairwaysfail #britishairwayslostluggage #britishairwayssos #britishairwaysnoresponse #pleasehelp

[Helio Cumbi @HelioCumbi]

@British_Airways executive customer service tell me to use online tool, online tool tells me case is closed. It has been over a year and I am unable to get any support from customer service desk, the phone, or the online tool. Please help me resolve @SpeedbirdSean #tomstevens

[Helio Cumbi @HelioCumbi]

@British_Airways defeated, I accepted my baggage was lost & submitted a claim. Received an email on 13 November 2023 confirming compensation for delayed baggage. I didn’t receive the compensation nor was able to update to lost baggage.

[Helio Cumbi @HelioCumbi]

@British_Airways hostess in the first class lounge told me they lose hundreds of bags every day, she would not look for it, instead I should submit a claim. When I insisted on the tracking details, she stopped engaging, asked me to submit a claim and told me that’s all she can do

[Helio Cumbi @HelioCumbi]

@British_Airways lost my luggage in August 2023 and have still not compensated or followed up with me, despite my persistence. I flew on six business class flights in the space of 4 weeks and my luggage was lost on the very first flight after BA cancelled on the day and rerouted.

[Helio Cumbi @HelioCumbi]

@SMPhiri Unmatched

[Helio Cumbi @HelioCumbi]

Using energy to underpin agricultural production #partofthesolution

[ExxonMobil @exxonmobil]

"Energy underpins almost every aspect of our daily lives, providing light and heat for homes and schools, broadening access to medical treatment ... enabling clean water, and more productive agriculture for growing populations." — Chairman &
CEO Darren Woods #XOMAnnualMeeting

[Helio Cumbi @HelioCumbi]

@Dygo_jurus Happy birthday to your princess

[Joanna Kuenssberg @HCJKuenssberg]

Handing over @citylordmayor delegation to @UKinZambia colleagues and @ferguscd after a packed and valuable trip. Thanks so much for coming.

[ICS @ICS_UK]

In Edinburgh next weekend? Sign up for @ChallengesWW and @EdinburghUni Global Goals Jam. Hack solutions to the SDGs! https://t.co/WUbdPFcvRV

[Joanna Kuenssberg @HCJKuenssberg]

Boa sorte! Good luck! @cheveningfco scholarship applications for #UK Master's programmes open 7 Aug - fantastic opportunity https://t.co/Ln1yZXnEsz

[UK in Mozambique 🇬🇧🇲🇿 @UKinMozambique]

British High Commission #Maputo hiring a Corporate Services Manager. Apply by 10 August via https://t.co/0ZX9I8HbIS @empregomz @trabalhomoz

[Joanna Kuenssberg @HCJKuenssberg]

Delighted to meet Greg Carr on #worldrangerday. He and @gorongosapark doing so much to support local communities, as well as wildlife.

[Joanna Kuenssberg @HCJKuenssberg]

Please RT https://t.co/MCjBfS35QX

[Joanna Kuenssberg @HCJKuenssberg]

It was a pleasure to meet so many companies interested in or already doing business in #Mozambique @UKinMozambique https://t.co/3btkSFDoBS