Helen Davey

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[Helen Davey @HellieD75]

@marksandspencer I’m trying to track the status of an online order that was returned, can you help with this please?

[Helen Davey @HellieD75]

Hi, followed back…

[Helen Davey @HellieD75]

@nextofficial I have an issue with a returned item not being credited to my account. I have tried to contact online chat about this but I have been unsuccessful with this. Please can you help?

[Helen Davey @HellieD75]

@nextofficial It does help, thank you

[Helen Davey @HellieD75]

@nextofficial Please can you advise if the 4 week return window for online orders starts from the date ordered, or the date items are collected from store?

[Helen Davey @HellieD75]

@BootsUK I have received my online order but the incorrect items have been picked and received. How do I rectify this please?

[Helen Davey @HellieD75]

@bandq_help @BandQ With all due respect Tara, I’ve already been there, done that…..several
times I might add. The CS team are a complete shambles and that is being polite. Surely Customer’s shouldn’t have to beg for refunds to be processed???

[Helen Davey @HellieD75]

@BandQ 2 weeks ago today I cancelled online order as I was told ETA October despite website claiming next day delivery if ordered before 7pm. Still no refund & still no further on when you ask me to DM details. Customer Services just fob me off. How do I get my money refunded????

[Helen Davey @HellieD75]

@dannybarling1 @BandQ I’m curious if you have had your refund yet. In the same boat having cancelled an order a fortnight ago. Worst Customer service department I have ever had the displeasure of dealing with 😡

[Helen Davey @HellieD75]

@BandQ How can I find out if online order is cancelled as requested and refund is being processed? I have rang customer services 22/07 and been told it had been cancelled only for them to ring me yesterday with an update on the delayed delivery. I just want my money back!

[Helen Davey @HellieD75]

@BandQ @bandq_help Any response to this?

[Helen Davey @HellieD75]

@bandq_help @BandQ lack of delivery info given for order placed Thurs 18/07 before 7pm, which is definitely not next day delivery as stated on web! PJH delivered 2 of 3 items 20/07 trying to find out when 3rd item will arrive is impossible having rang Customer Service 3 times

[Helen Davey @HellieD75]

@BandQ @bandq_help I will add that I initially chased this item on Saturday 20/7 morning I was told delivery that day, and later told it would be there before 8pm. The item is now showing available within 4 working day on your website. So which is correct available in 4 days, or 3 months???

[Helen Davey @HellieD75]

@BandQ Do Goodhome Mila basins fit the Goodhome Levanna vanity units?

[Helen Davey @HellieD75]

@virginmedia looking to move over from using sky and bt. Do you have a live chat who can talk me through what the best bundle is for me? Need TV Multi-room and Netflix /Broadband/landline no mobile.

[Helen Davey @HellieD75]

@SwintonGroup I’m trying to register my account online but don’t have my policy number. How can I retrieve this?

[Helen Davey @HellieD75]

@AskNationwide how do I close my start to save account on the app?

[Helen Davey @HellieD75]

@SalfordCouncil Black bin reported as not collected Saturday 23/12. When will these be emptied?

[Helen Davey @HellieD75]

@ChaseSupport are payments for vehicle tax exempt from your 1% cash back offer?