Debenhams//Customer Experience

[Debenhams//Customer Experience @HelpDebenhamsUK]

@cazmads Hi @cazmads I'm really sorry to hear of the issues you have experienced , this is not the standard of service we expect. So we can look into this for you, please can you DM me all relevant information and we'll be happy to help.
Supervisor Mark Davies 󱢏

[Debenhams//Customer Experience @HelpDebenhamsUK]

Hi @cazmads I'm really sorry to hear of the issues you have experienced , this is not the standard of service we expect. So we can look into this for you, please can you DM me all relevant information and we'll be happy to help.
Supervisor Mark Davies 󱢏

[caroline madden @cazmads]

@Debenhams terrible customer service. Unable to call. Standard robot generated responses. Head. Brick. Wall. Won't use again!

[Debenhams//Customer Experience @HelpDebenhamsUK]

@anarchy_beauty Hi I'm really sorry to hear of the issues you have experienced , this is not the standard of service we expect. So we can look into this for you, please can you DM me all relevant information and we'll be happy to help.
Supervisor Mark Davies 󱢏

[Debenhams//Customer Experience @HelpDebenhamsUK]

@anarchy_beauty Hi @anarchy_beauty I'm really sorry to hear of the issues you have experienced , this is not the standard of service we expect. So we can look into this for you, please can you DM me all relevant information and we'll be happy to help.
Supervisor Mark Davies 󱢏

[Debenhams//Customer Experience @HelpDebenhamsUK]

Hi @anarchy_beauty I'm really sorry to hear of the issues you have experienced , this is not the standard of service we expect. So we can look into this for you, please can you DM me all relevant information and we'll be happy to help.
Supervisor Mark Davies 󱢏

[Palianytsia | #NAFO | Muay Thai 🇬🇧❤️🇺🇦🇬🇪 @anarchy_beauty]

@debenhams Why have you sent my furniture order to an InPost delivery box, then given me no option to redeliver to my house?????

[Debenhams//Customer Experience @HelpDebenhamsUK]

@MissThaisP Hi @MissThaisP We are sorry for the inconvenience caused.Kindly follow back and DM all your concerns and reachable number for our support team to reach you and solve now.

[Debenhams//Customer Experience @HelpDebenhamsUK]

Hi @MissThaisP We are sorry for the inconvenience caused.Kindly follow back and DM all your concerns and reachable number for our support team to reach you and solve now.

[T. P @MissThaisP]

@HelpDebenhamsUK I’ve already DM waiting for a reply

[Debenhams//Customer Experience @HelpDebenhamsUK]

@BevlZombie Hi @BevlZombie I'm really sorry to hear of the issues you have experienced , this is not the standard of service we expect. So we can look into this for you, please can you DM me all relevant information and we'll be happy to help.
Supervisor Mark Davies 󱢏

[Debenhams//Customer Experience @HelpDebenhamsUK]

Hi @BevlZombie I'm really sorry to hear of the issues you have experienced , this is not the standard of service we expect. So we can look into this for you, please can you DM me all relevant information and we'll be happy to help.
Supervisor Mark Davies 󱢏

[Debenhams//Customer Experience @HelpDebenhamsUK]

Hi @BlackMambaKiddo I'm really sorry to hear of the issues you have experienced , this is not the standard of service we expect. So we can look into this for you, please can you DM me all relevant information and we'll be happy to help.
Supervisor Mark Davies 󱢏

[Raposa Matreira @BlackMambaKiddo]

@Debenhams I am shocked at your customer service. No response by email, I turned to Messenger and all I get it's robotic answers! I want to speak to someone REAL about a return. I've been trying to resolve my dispute for the past 2 weeks.

[Debenhams//Customer Experience @HelpDebenhamsUK]

@Princewuz Hi @Princewuz I'm really sorry to hear of the issues you have experienced , this is not the standard of service we expect. So we can look into this for you, please can you DM me all relevant information and we'll be happy to help.
Supervisor Mark Davies 󱢏

[Debenhams//Customer Experience @HelpDebenhamsUK]

Hi @Princewuz I'm really sorry to hear of the issues you have experienced , this is not the standard of service we expect. So we can look into this for you, please can you DM me all relevant information and we'll be happy to help.
Supervisor Mark Davies 󱢏

[Sammy J @Princewuz]

@Debenhams hi I've been trying to sort out a refund for something I was double charged for since before Christmas but I'm not getting adequate responses from the email team. What else could I do to rectify this please?

[Debenhams//Customer Experience @HelpDebenhamsUK]

Hi @ I'm really sorry to hear of the issues you have experienced , this is not the standard of service we expect. So we can look into this for you, please can you DM me all relevant information and we'll be happy to help.
Supervisor Mark Davies 󱢏

[T. P @MissThaisP]

@Debenhams sent item for a return the 31st of January/ item was received. I’ve been told to wait 15 days for an email. No email received , no refund. Tedious process.