Rob Armstrong

Founder of @NeonCaffeine_ . Championing accessible social media content . #HigherEd professional . MCIPR @CIPR_UK .

[Rob Armstrong @HigherEdRob]

Suggest @MartinSLewis @MoneySavingExp stop promoting First Active's savings acct. They're crippled by the volume of applications and can't cope. Never experienced a savings acct take more than a week to be approved/opened. I managed a current account switch in 2 days this week!

[MoneySavingExpert @MoneySavingExp]

New top 4.55% easy-access savings – and, surpisingly, it's actually from one of the UK's biggest banks!

How much are your savings earning? If it's less than this, it's easy to ditch, switch and get more! 👇

https://t.co/JzIUefJkF4

[Rob Armstrong @HigherEdRob]

@AskVirginMoney yeah your link works, but I am pointing out that someone needs to fix the errors on the website. This is a customer telling you that website information is wrong and misleading, it would be nice if you could share that with your colleagues to resolve!

[Rob Armstrong @HigherEdRob]

@AskVirginMoney I've wasted 10 minutes going around in circles on your telephone line, each time the option cuts off or hangs up because it tells me the app can solve my problem. The app is the problem and I want to speak to a human. Do you not care about customers?

[Rob Armstrong @HigherEdRob]

@AskVirginMoney Try being a customer and fix this error then! Search complaint, that first result doesn't take you to a complaint form despite the suggestion it will!

[Rob Armstrong @HigherEdRob]

@AskVirginMoney It is related to a credit card and submitting a complaint. Your website search results say there is a form, but when you click through the form doesn't exist and just tells you to call the standard 0800 number. Ridiculous process!

[Rob Armstrong @HigherEdRob]

How about putting on more carriages so we're not treated like cattle and there's space for airflow. Horrendous experience on the route towards Barmouth (again) @LSRPlaid

[Trafnidiaeth Cymru Trenau Transport for Wales Rail @tfwrail]

☀️It's hot on our network today!

💧 Stay hydrated and carry water with you
⛱️ Seek shade whenever possible
🤒 Please don’t travel if you’re feeling unwell

https://t.co/CntDxBAHRy

[Rob Armstrong @HigherEdRob]

Hey @EtihadHelp I wonder if you are going to ignore my attempts to contact you today or not after you failed to reply last week.

My rescheduled flight has been rescheduled again! Why even bother offering it as an option to then take it away. How do I get assistance?

[Rob Armstrong @HigherEdRob]

@EtihadHelp have you disabled the ability to change flights in the manage booking section of the website and app? I'm trying to check options to change my ticket and it won't work.

[Rob Armstrong @HigherEdRob]

@EtihadHelp @Eng_Gmaera Not replied to me either, seems very hit and miss

[Rob Armstrong @HigherEdRob]

Reported 15 impersonation accounts that have tried to scam me while attempting to get help from @etihad @EtihadHelp today yet can I get the actual airline to respond?

I know you're busy but try replying to people in the order they messaged please!

[Rob Armstrong @HigherEdRob]

@EtihadHelp @andrea_ap96 What's the secret to getting a reply? I asked for help 7 hours ago yet people who message less than 30 mins ago are getting replies!

https://t.co/KnQ9bjXZJg

[Rob Armstrong @HigherEdRob]

@EtihadHelp @etihad I have booking from BKK to LHR 11/03 but don't have to rush back. I've waited 3hrs on chat but no progress. Maybe you can help to clarify these points (and consider better FAQs online).
1. Does the free of charge change include difference in ticket price? 1/2

[Rob Armstrong @HigherEdRob]

It appears the trick to getting a quick response from @EtihadHelp is to post personal ticket data. Those tweets get responses far quicker than general questions. No sense of any logical order to replying to customers. I get you're busy but 6hrs vs. a few minutes doesn't seem fair

[Rob Armstrong @HigherEdRob]

@EtihadHelp can you come back to me on this please? Not sure if you received it the first time as you're definitely replying to more recent posts 🤔

[Rob Armstrong @HigherEdRob]

@EtihadHelp @etihad I have booking from BKK to LHR 11/03 but don't have to rush back. I've waited 3hrs on chat but no progress. Maybe you can help to clarify these points (and consider better FAQs online).
1. Does the free of charge change include difference in ticket price? 1/2

[Rob Armstrong @HigherEdRob]

2. What method of communication will you use to contact us to discuss our flights? You say to keep them updated but is it email or telephone? A lot of travellers will have UK roaming off due to high costs of this functionality so we'd not receive phone calls from you. 2/2

[Rob Armstrong @HigherEdRob]

@EtihadHelp @etihad I have booking from BKK to LHR 11/03 but don't have to rush back. I've waited 3hrs on chat but no progress. Maybe you can help to clarify these points (and consider better FAQs online).
1. Does the free of charge change include difference in ticket price? 1/2

[Rob Armstrong @HigherEdRob]

@EmmEDavies Not even possible to use another provider on our route if you look at the stations we're talking about.

[Rob Armstrong @HigherEdRob]

Sub-zero temps (nearly) on two trains from Shrewsbury to Barmouth tonight (first taken out of service at Mach). Can see breath! Thanks @tfwrail for the 3rd world condition of the service. Not far off resorting to making a camp fire + toasting marshmallows to keep warm @LSRPlaid

[Rob Armstrong @HigherEdRob]

@tfwrail @LSRPlaid Feel free to share this with them, temp at Barmouth (front carriage of the replacement train) after the journey from MCN 🥶

[Rob Armstrong @HigherEdRob]

@tfwrail @LSRPlaid 17:29 service from SHR, then made to wait at MCN while they switched the faulty train out. Someone could have at least warmed up the replacement instead of letting us travel in temps below 10 degrees. Feel sorry for your staff too! 🥶

[Rob Armstrong @HigherEdRob]

@tfwrail when will you be sharing updates on trains running from BHM to BRM for tomorrow? Just wondering if I need to plan an extra night away if an operational decision won't come until later today. I'm connecting in BHM from elsewhere. 🤔