Hinal

[graham mcgarry @McgarryGraham]

@Hinal21999432 @AmericanAir @JetBlue I have to agree, flew UK to JFK on Wednesday, dropped bag at JFK American desk to be sent on to Cleveland. Never arrived, no contact, no email nothing. Answerphone and send us a email and put the record locator in, yes I did but it doesn’t except it.
disgraceful communication.

[Hinal @Hinal21999432]

@McgarryGraham @AmericanAir @JetBlue It’s been complete hell - still no response from either airline and no way to get anyone on the phone. It’s basically robbing people of their belongings at this point.

[Hinal @Hinal21999432]

@AmericanAir @JetBlue if you wish to safely and successfully reach your final destination along with you baggage - don’t expect this to happen with these airlines. Also, after they lose your baggage and stroller - don’t expect anyone to be available to help you locate.

[Hinal @Hinal21999432]

When will companies start taking responsibility for their mistakes? @AmericanAir

[Hinal @Hinal21999432]

@AmericanAir its been 48 hours since you lost my stroller. I have no updates, I’ve been hung up on 3 times. It would be nice if I was offered even the slightest bit of customer service such as a replacement stroller or reimbursement but I’m told that’s not their policy.

[Hinal @Hinal21999432]

@AmericanAir @AmericanAir continuously asking customers to call a phone number where no one answers the phone and keeps hanging up on you isn’t really a solution to a mistake you made.

[Hinal @Hinal21999432]

@AmericanAir - Hey American - you forced my carryon stroller out of my hand for check in at @JFKAirports and then lost it and have not been able to find it the past hours. And I’m stuck in Miami with my baby and no stroller. Can you help?

[Hinal @Hinal21999432]

@AmericanAir What is the resolution when the only advice is to call a phone number where you wait on hold and they just hang up on you over and over?

[Hinal @Hinal21999432]

@RoniTravelGuru @AmericanAir @JetBlue Yes my point exactly :( likely just bad luck and staff shortages

[Hinal @Hinal21999432]

@AmericanAir Sending me the claim report which is what I initially DM’d you is not a solution

[Hinal @Hinal21999432]

@RoniTravelGuru @AmericanAir @JetBlue My contact information is also on my belongings.

[Hinal @Hinal21999432]

@AmericanAir Thank you! I’ll await a response.

[Hinal @Hinal21999432]

@RoniTravelGuru @AmericanAir @JetBlue This stroller was gate checked and they still lost it. Also my stroller is a compact that fits in the overhead and they insisted I couldn’t bring it in the place @hicolugo can confirm their stroller fits in overhead compartments.

[Hinal @Hinal21999432]

@AmericanAir Hey - no response from you guys and I just got hung up on after my over two hour wait on hold.

[Hinal @Hinal21999432]

@AmericanAir Still waiting for a reply. Also have been on hold over the phone for two hours….

[Hinal @Hinal21999432]

@AmericanAir Any update?

[Hinal @Hinal21999432]

@AmericanAir Just sent you a DM-

[Hinal @Hinal21999432]

@AmericanAir Sent!

[Hinal @Hinal21999432]

@AmericanAir Sending you claim information in a few minutes!