If you’re a @TMobile customer and experienced the outage on July 27, call them to claim your credit. If they offer you $10 push back and ask for more. Store associate told me I can get $40 and that’s what I got.
The saga continues… finally was able to reach a human support person at @TMobile and they told me I can go to the Apple Store to pick up the phone because their systems are connected. Made the trip and this turns out to be false.
Don't try getting a phone shipped to you from @TMobile because they will ship it @UPS with signature required. If you're not able to wait the 4 hour window for UPS, tough!
What does it take to reach a human support agent these days with T-Mobile? Been put on hold for 20 minutes (said estimated wait time was 10 minutes) and I gave up. Tried the T-Life chat and it just says "Connecting you to someone who can help..." but nothing happens after 10 minutes.