Holly Markette

CX Champ. Employee Focused. Client Obsessed. Learn more:

[Holly Markette @HollyMarkette]

#NewProfilePic

[Holly Markette @HollyMarkette]

@Starbucks please bring back the old matcha latte recipe! The new one tastes like someone mowed their lawn straight into my cup. Your old recipe tricked me into thinking I was sipping magical leprechaun juice!

[Holly Markette @HollyMarkette]

@MyBGE any idea when power will be back on in 21215, it’s been 9+ hours and no crew assigned or ETA??? If you can follow me I’ll DM exact address.

[Holly Markette @HollyMarkette]

My husband flies too much! 🤣#millionmiler

[Michael Markette @markette]

45 miles after takeoff, I will cross 1,000,000 miles with @AlaskaAir When I began flying Alaska, MTV played music videos! Thanks for carting my rear around the US and beyond. You always show kindness.

[Holly Markette @HollyMarkette]

@AmazonHelp please consider an easier path to service recovery. When you tell a customer that a package is lost and that they can request a refund but when they request said refund, tell them to come back, it becomes a friction filled experience. Customers want low effort #CES

[Michael Markette @markette]

Reduce sales lead waste. https://t.co/3WfTQ77dBC I share call data with @nexleveladvisor impacting @MonsterLeadGrp and banks across the US

[Michael Markette @markette]

Building A Missed Inbound Phone Lead Follow-up Process https://t.co/4ig0a8pmBI

[Michael Markette @markette]

Leaving a "Major Auto Manufacturer" here in Detroit. I have spent so many hours with clients preparing for California’s new privacy law, costing US Businesses $55 billion. Explained: https://t.co/hXBdjsq8bx via @voxdotcom

[Holly Markette @HollyMarkette]

@WarbyParker thank you for a fantastic experience today in University Village! Amazing service, great frames, and we’re happy to lend two pretty cute models if you’re ever in need ;)

[Holly Markette @HollyMarkette]

#HumpDayMotivation

[Holly Markette @HollyMarkette]

As a consultant for the #automotive industry, I recognize a leading dealership when I interact with one. From the ease of scheduling online, to the proactive text reminders, and seamless check in experience @MINIBaltimore has #CX nailed! Bravo!

[Michael Markette @markette]

Talking with @ByHollyMarkel and VW today. When hand raisers and electronic outreaches don’t achieve your goals, our vBDC will. @TheBDCExperts

[Holly Markette @HollyMarkette]

Empathy is important in life AND in business. Trade the conventional, #B2C "business to consumer" label, for #H2H, "human to human" relationships. After all, what's good for business is simply good for people. #CallerCX #empathy https://t.co/AptYw8YlOa

[Holly Markette @HollyMarkette]

@SouthwestAir Luv you guys! 😇😇😇

[Holly Markette @HollyMarkette]

Huge shout out to @SouthwestAir for tirelessly looking for my misplaced laptop. This airline never disappoints and always elevates the passenger experience #cx #SouthwestAirlines #luv

[Holly Markette @HollyMarkette]

@SouthwestAir I had the best flying experience (as usual) from SJU to BWI today with the most awesome crew and just realized I left my laptop on the plane! The plane is getting ready to take off for DEN #travelfail I filled out lost item report, anything I can do to contact gate?

[Holly Markette @HollyMarkette]

Phone Calls: To Script Or Not To Script? https://t.co/flcvHjzXoZ #marine #scripts #phonecalls #cx #callercx

[Holly Markette @HollyMarkette]

Thanks @SouthwestAir! Only halfway into 2019 and companion pass earned! #nothingbutluv

[Holly Markette @HollyMarkette]

A little fun for #InternationalDayofYoga

[Holly Markette @HollyMarkette]

Well what do ya know - in @subaru_usa corporate offices today discussing our #selection, #hiring and #EmployeeExperience tool, https://t.co/tJ6q2WBCRj, and I run into an original Subaru model that is...well, MY perfect fit! #hollyheartstoytinkercars

[Holly Markette @HollyMarkette]

Engineer top performance for your #marine #dealership by copying @CallerCx best practices gleaned from listening to millions of inbound #phonecalls to marine dealers. https://t.co/okuIZJQDD6 🤩