Hopin Support

We’re here to help! Find tips and helpful info for setting up and managing your events using Hopin.
Social hours: Mon-Fri, 9am to 5pm Eastern Time

[Hopin Support @HopinSupport]

[status] Resolved: This incident has been resolved. https://t.co/CnUmKI7DKi

[Hopin Support @HopinSupport]

[status] Investigating: We are currently investigating an issue in which the waitlist feature for tickets is not being enabled as expected on the registration page. https://t.co/nPmi7Mj9nC

[Hopin Support @HopinSupport]

[status] Identified: A workaround for events impacted by the waitlist issue has been applied and a permanent solution is being developed. https://t.co/qATaNuC7cF

[Hopin Support @HopinSupport]

[status] Resolved: This incident has been resolved. https://t.co/uByGHLOXbQ

[Hopin Support @HopinSupport]

[status] Identified: We are currently experiencing an issue in which Speed Networking is not allowing attendees to connect via audio/video. https://t.co/8NJdN0S7Y9

[Hopin Support @HopinSupport]

[status] Resolved: This incident has been resolved. https://t.co/acBvzlMtCT

[Hopin Support @HopinSupport]

[status] Investigating: Description: Our team is investigating irregular activity that may be related to recently resolved incident https://t.co/bWl60H1aDN

[Hopin Support @HopinSupport]

[status] Monitoring: Our team has deployed a potential solution and our platform appears to be stable; we are continuing to monitor it on our end. https://t.co/CTHc7DkGxY

[Hopin Support @HopinSupport]

[status] Resolved: The issue has been resolved. Any users still facing this issue, please try refreshing your page and try again. https://t.co/zRjYFmMgmn

[Hopin Support @HopinSupport]

[status] Investigating: We are investigating the root cause of this issue. Users may have issues logging in or accessing the site. We will continue to update our status page as the issue develops. https://t.co/7w0MprhsaR

[Hopin Support @HopinSupport]

[status] Resolved: This incident has been resolved and Expo Booths as Sessions are working as expected. https://t.co/f2Q65gl7JM

[Hopin Support @HopinSupport]

[status] Investigating: Expo Booths created with Session as the content provider are experiencing issues loading their video and/or chat. https://t.co/HWzn4DWqO9

[Hopin Support @HopinSupport]

[status] Identified: The issue has been identified and a fix is being implemented. https://t.co/0neRpQIejx

[Hopin Support @HopinSupport]

[status] Resolved: This incident has been resolved. https://t.co/id42oyWoT3

[Hopin Support @HopinSupport]

[status] Investigating: We are currently investigating issues with joining Sessions or Expo Booths set as Sessions through the Hopin mobile app. Joining Sessions on the app may cause the app to crash and may cause issues in Sessions o… https://t.co/XqoWlOEV1U

[Hopin Support @HopinSupport]

[status] Monitoring: An issue with joining Sessions through the Hopin mobile app has been mitigated and we will be continuing to monitor it. https://t.co/WbkZ7eJnNj

[Hopin Support @HopinSupport]

[status] Resolved: This incident has been resolved. https://t.co/dYq2ZhhvEu

[Hopin Support @HopinSupport]

[status] Identified: Clicking the "Preview event" button present on the organizer dashboard generates an error 500 in some cases.
Workaround: previewing the registration page first, then using the "Preview Event (Organizer Only)" butt… https://t.co/8iZASc7TPj